IT Help Desk Support

VILLA-TECH, Inc

Naperville, IL

Over a month ago
$28,000 to $33,000 Yearly
Full-Time
Benefits: 401k, dental, medical, vision,

Job Description

General Purpose

Provide store support and customer service on company-supported firewalls; troubleshoot firewall-related issues, offer layer 1 support, and communicate on e-mail threads.

Main Job Duties and Responsibilities

Monitor alerts, reach out to customers via phone and e-mail as needed
Diagnose and resolve technical hardware and software issues
Follow documentation and standard procedures
Utilize internal and external ticketing system to log all interactions
Work with vendors as needed to determine root cause
Identify and escalate situations requiring urgent attention
Write documentation, create reports
Inform management of recurring problems
Stay current with system information, changes and updates
Assist in training new team members with similar responsibilities

Education, Qualifications and Experience

Bachelors degree preferred
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Knowledge and experience of customer service practices
Related experience and training in troubleshooting and providing help desk support

Key Skills and Competencies

Oral and written communication skills
Desire to learn
Customer service orientation
Problem analysis
Problem-solving
Adaptability
Team interaction
Planning and organizing
Attention to detail
Stress tolerance

Company Description

The leaders in SDN, AI, software development, and cloud architectures we create technology solutions that accelerate your business.

You’re at a pivotal point in your business. You know that the way forward is through technology reshaping what you do, but you can’t get from here to there on your own. At Villa-Tech, we leverage our extensive experience to imagine, develop, manage and deliver technology solutions that advance your business. Your work can be better, smarter, and easier. We can guide you there.

Users love our innovative solutions

Our people collaborate with clients through an agile process and create the right solution that users embrace. That’s why many companies around the country and globally choose to work with Villa-Tech.

VILLA-TECH, Inc

Why Work Here?

As a Villa-Tech Inc. employee, we will provide you with tools to help you become successful and take your skills to the next level.

The leaders in SDN, AI, software development, and cloud architectures we create technology solutions that accelerate your business. You’re at a pivotal point in your business. You know that the way forward is through technology reshaping what you do, but you can’t get from here to there on your own. At Villa-Tech, we leverage our extensive experience to imagine, develop, manage and deliver technology solutions that advance your business. Your work can be better, smarter, and easier. We can guide you there. Users love our innovative solutions Our people collaborate with clients through an agile process and create the right solution that users embrace. That’s why many companies around the country and globally choose to work with Villa-Tech.