Help Desk
VGroup Inc
Richmond, VA
Expired: over a month ago
Applications are no longer accepted.
- Full-Time
Job Description
Please share my contact information with others working in Information Technology.
Website: www.vgroupinc.com
LinkedIn: www.linkedin.com/company/v-group/
Facebook: www.facebook.com/VGroupIT
Twitter: www.twitter.com/vgroupinc
Direct Client: State of Virginia - VITA
Job Title: Help Desk
Duration: 6+ Months
Start Date: ASAP
Location: 600 N. 5th St. Richmond, VA (ONSITE)
Position Type: Contract
Interview Type: Web Cam Interview Only
Ceipal ID: SVA_HD633_FK
Position ID: DGS Technical Support Analyst 2 (712633)
Job Title: Help Desk
Duration: 6+ Months
Start Date: ASAP
Location: 600 N. 5th St. Richmond, VA (ONSITE)
Position Type: Contract
Interview Type: Web Cam Interview Only
Ceipal ID: SVA_HD633_FK
Position ID: DGS Technical Support Analyst 2 (712633)
DESCRIPTION:
The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion.
The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion.
Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment
RESPONSIBILITIES:
- Respond to and direct help desk tickets to other technicians for resolution. DGS uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine.
- Perform installation and troubleshooting of PC's, printers, iPhones and software.
- Daily inspections of server room and data closets.
- Manage backup tape rotation and cases for offsite pickup.
- Perform network jack activation for correct VLAN.
- Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.
- Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets.
REQUIRED SKILLS:
- Respond to and direct help desk tickets to other technicians for resolution.
- installation and troubleshooting of PCs, printers, iPhones and software.
- Daily inspections of server room and data closets.
- Manage backup tape rotation and cases for offsite pickup.
- Perform network jack activation for correct VLAN.
- Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.
- Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets.
V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
Website: www.vgroupinc.com
LinkedIn: www.linkedin.com/company/v-group/
Facebook: www.facebook.com/VGroupIT
Twitter: www.twitter.com/vgroupinc
Address
VGroup Inc
Richmond, VA
23219
USA
Industry
Technology
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