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Inbound B2B Sales Assistant- Customer Service

VGP Birmingham, AL
  • Expired: 29 days ago. Applications are no longer accepted.

Business to Business Sales/Customer Service

Inbound Calls

Technical competency regarding industrial components, engineering specifications, and mechanical concepts required for this Business Development Specialist job in Birmingham, AL.

Key Responsibilities:

· Process incoming customer quotes, orders, and inquiries in an accurate and timely manner

· Communicate in clear and professional manner to help solve customer problems via telephone, email, in-person or fax

· Understand and ensure the daily work is according to established procedures, policies, and guidelines

· Review all incoming transactions and assess our ability to fulfill the requirements of the customer requests (e.g. project specifications, quality requirements, government acquisition regulations, purchase order terms and conditions, etc.)

· Technical competency regarding company products, services, and applications

· Provide feedback on the efficiency of the customer service process

· Interact and coordinate with corporate office/factory and sales consultants on customer’s behalf

· Manage time effectively and participate in projects outside Business Development department

· Monitor quote and order delivery schedules to ensure compliance with corporate and local fulfillment strategies

· Review and process product returns for customers

· Utilize CRM for documentation and record retention

· Direct requests and elevate unresolved issues to the proper resource

· Understand company initiatives and strategic efforts


COMPETENCIES:

· Customer Focus: Keeps current on best practices and trends in customer service and is compliant with internal best practices and standards

· Oral Communication: Delivers clear, articulate, and concise messages. Addresses misunderstandings or issues requiring clarification when speaking to others by restating information in a different manner.

· Written Communication: Written communication (emails, memos, etc.) are easily understood. Written clearly and correctly with proper spelling, punctuation, and grammar

· Interpersonal Skills: Takes time to actively listen, observe, ask questions and provide assistance to others when needed.

· Collaboration: Willingly and openly shares information with others in a timely manner; readily offers support for others whenever possible. Builds relationships with colleagues and works cooperatively with others in alignment with team/company objectives.

VGP

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Address

Birmingham, AL
Birmingham, AL
USA