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Inside Sales and Customer Success - SOFTWARE, TECHNICAL

VETRO FiberMap Portland, ME
  • Expired: over a month ago. Applications are no longer accepted.

VETRO FiberMap is seeking an Inside Sales Coordinator to join our growing Sales and Marketing team. We are also seeking a Customer Success Specialist. This is a combination job posting because there is a strong possibility of the right individual(s) crossing over between the two roles. Interested candidates can apply to fill either role or both.

VETRO designs and builds a cloud based mapping platform that is transforming the way that broadband operators around the world design and manage their networks. The Inside Sales Coordinator will work directly with the Director of Sales, Director of Business Development, Marketing, and the company’s co-founders; The Customer Success Specialist will work with the head of Customer Success and will interface internally with the entire VETRO team and externally with Customers around the globe.

Our ideal candidate is a motivated self-starter who can work independently and grow with the team. This is a junior level position with room for rapid advancement based on performance.

Responsibilities for this position include:

SALES

Lead Gen

  • Develop the pipeline through active research and prospecting

    • Actively monitor lists, events, and groups of interest to identify leads

    • Research target companies and tee up approach to introductions

    • Read industry publications, blogs, and forums to understand trends and market movements

  • Communicate with discovered and/or inbound leads about the VETRO platform;

    • Qualify - Research and discuss contact’s needs and goals and align with VETRO offerings

    • Provide targeted information to help prospect understand the product line

    • Drive leads into demos and sales opportunities

Sales Support

  • Provide pre-sales technical demos, going deep into all corners of the platform

  • Manage, track and report sales activities and results

  • Diligently update our CRM and manage all activities from within this platform

  • Help develop and implement customer engagement, retention and renewal strategies

  • Other Sales and Business Development activities as needed

CUSTOMER SUPPORT

  • Field incoming support emails and phone calls

  • Learn the product in enough detail to break down incoming issue tickets and problem solve for and with clients independently

  • Conduct pre-sales product demos, onboarding trainings, and follow on technical coaching

  • Help curate and build customer training and support library and materials

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Mandatory Qualifications:

  • Minimum 1-2 years of relevant work experience; SaaS experience a plus

  • Demonstrated outstanding written and oral communication skills

  • Phone skills are a must - if you have “phone fear” this position is not a good fit, as our team often communicates complex information over the phone and via video conference tools

  • Self-motivated with the ability to work with limited direction on multiple tasks concurrently

  • Flexibility and adaptability, with an eye for new technologies - rapid uptake/learning

  • Proficiency with GSuite and all basic office software; ability to learn new apps quickly

Bonus Qualifications:

  • Experience with CRM and Support Desk platforms

  • Experience in the broadband industry

  • Experience in customer service, help desk or sales support in a software environment

Engagement:

  • This position is in our Portland, ME office, up to 20% travel to trade shows and client meetings

  • This position is a full time, permanent position, with health, dental and vision benefits, 401K with company match, 204 hours of paid time off in the first year, and other perks

  • Salary DOE

VETRO FiberMap

Why Work Here?

Competitive pay, collaborative work environment with great culture, downtown location and career building opportunities.

VETRO FiberMap is a rapidly growing software development company building a fiber network mapping and management platform. Our team is nimble, bright, and dedicated, and recognizes that work/life balance is as much a driver of success as setting goals, working hard and focusing on a unified vision. We offer the dynamic environment of a true startup with the stability of an established firm; our standard benefits package includes the necessities – competitive salaries, health, dental, vision and generous paid time off – as well as 401k employer match, disability, professional development and educational stipends.

Address

480 Congress St, Portland, ME 04101
Portland, ME
USA

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