Skip to Main Content
← Back to Jobs

GIS Software Support Engineer

VETRO FiberMap Portland, ME
  • Posted: 29 days ago
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

VETRO FiberMap is seeking our next GIS Software Support Engineer. VETRO designs and builds a cloud based GIS mapping platform that is transforming the way that broadband operators around the world design and manage their networks. The GIS Software Support Engineer is a role focused on supporting our international customer base reporting to our Director of Customer Success and interfacing with the entire VETRO team.

Our ideal candidate is a motivated self-starter who can work independently and grow with the team. The GIS Software Support Engineer must be a great communicator with the patience, confidence and follow through skills to solve problems, vet solutions, explain complex concepts to a variety of people ranging from engineers to salespeople, and provide the superior customer support for which VETRO FiberMap is known throughout the industry.

CUSTOMER SUPPORT

  • Field incoming support emails and phone calls

  • Learn the product in enough detail to break down incoming issue tickets and problem solve for and with clients independently

  • Conduct pre-sales product demos, onboarding trainings, and follow on technical coaching

  • Help curate and build customer training and support library and materials


Mandatory Qualifications:

  • Minimum 1-2 years of relevant work experience; SaaS experience a plus

  • Demonstrated outstanding written and oral communication skills

  • Phone skills are a must - if you have “phone fear” this position is not a good fit, as our team often communicates complex information over the phone and via video conference tools

  • Self-motivated with the ability to work with limited direction on multiple tasks concurrently

  • Flexibility and adaptability, with an eye for new technologies - rapid uptake/learning

  • Proficiency with GSuite and all basic office software; ability to learn new apps quickly

Bonus Qualifications:

  • Experience with CRM and Support Desk platforms

  • Experience in the broadband industry

  • Experience in customer service, help desk or sales support in a software environment

  • Experience with software design and testing, preferably map-based (GIS) software


Engagement:

  • This position is in our Portland, ME office

  • This position is a full time, permanent position, with full benefits

VETRO FiberMap

Why Work Here?

Competitive pay, collaborative work environment with great culture, downtown location and career building opportunities.

VETRO FiberMap is a rapidly growing software development company building a fiber network mapping and management platform. Our team is nimble, bright, and dedicated, and recognizes that work/life balance is as much a driver of success as setting goals, working hard and focusing on a unified vision. We offer the dynamic environment of a true startup with the stability of an established firm; our standard benefits package includes the necessities – competitive salaries, health, dental, vision and generous paid time off – as well as 401k employer match, disability, professional development and educational stipends.

Address

480 Congress St, Portland, ME 04101
Portland, ME
USA

Website

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.