Quality Control - Team Lead
- Posted: March 26, 2023
Veritext is the global leader in legal litigation and deposition solutions. We provide the most skilled court reporters, advanced technology and unmatched service to help our clients achieve successful outcomes. Our national scale enables us to provide consistent and reliable delivery anytime and anywhere. Veritext utilizes advanced technologies to streamline the deposition process and to manage the most complex cases.
Proprietary video, mobile and workflow services combine with superior security, including HIPAA and PII compliance, to ensure that you have the best tools and the confidence of working with the market leader. Main Purpose of the Role - Quality Leads act as senior team members using their experience and knowledge to help and guide other team members to create an increasingly effective team, generally, and within one or more focus areas of quality management: development, support, and remediation. Additionally, Quality Leads work to support the Quality Manager in the development and implementation of initiatives particular to their area of focus. Behavioral Expectations * Work collaboratively with colleagues, exhibiting company values. * Ensure that all communications are handled in a professional, timely, and courteous manner. * Communicate necessary information punctually, accurately, effectively, and report incidents to management. * Welcome change and continuously work to enhance job knowledge while bringing value to role. * Take ownership of work; follow through until final resolution. Key Responsibilities * Provide ongoing support and mentorship to quality team members. * Act as trainer and coach for new team members. * Triage issue resolution, for team members and transcriptionists, especially within as assigned a focus area. * Escalate trends and issues to management. * Provide transcriptionist support post-scheduling through job completion. * Conduct quality assessments of transcriptionists' work product. * Prepare and deliver feedback for transcriptionist and reporter review. * Act as expert resource regarding legal transcription and quality management program standards and processes. * Act as transcription coach for new ICs or those in remediation. * Contribute to the development, improvement, and maintenance of initiatives within area of focus and the quality management program. * Remain in calibration with supervisors and management regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels. * Keep up-to date with system functions team best practices (Front, 8x8, Vision, Monday, TopClass, Citrix etc.) * Contribute to the development and maintenance of transcription resources and learning materials. * Track and report information as requested. Skills and Competencies * Ability to proofread and edit documents effectively and efficiently. * Able to manage legal transcript content according to standards. * Able to manage simultaneous use of software applications. * Proven skill in providing feedback and guidance in an effective and constructive manner. * Able to lead a collective effort of individuals successfully. * Proficient in professional use of MS Office applications. * Advanced typing speed of 60+ WPM. * Superior written communication skills. * Advanced English language skills including grammar, punctuation and spelling. * Support-service oriented with strong interpersonal skills. * Dedicated professionalism with the ability to respond promptly and accurately. * Ability to retain details and process work accordingly. * Proactive and motivated to communicate and solve problems. * Able to work independently in strict alignment with a team. * Excellent hearing and ability to easily discern details and speakers within audio recordings. Required Preferred Qualification * High School Diploma * Associates or Bachelor's degree * Transcription and/or Court Reporting certification Experience * 6+ years' experience in legal field * 6+ years' transcription experience * 3+ years transcription QA * 1+ year in a Specialist or Lead role * Experience providing written and in-person feedback * 7+ years' experience in legal field * 7+ years' legal transcription * 4+ years' transcription QA * 2+ years in a Specialist or Lead role Veritext is an Equal Opportunity Employer This job description is intended to describe the essential responsibilities, general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties and skills required for this job. Veritext offers competitive compensation and an exciting benefits package including medical, dental, vision, 401K with company match, generous paid time off, company paid short & long term disability, life insurance, and more. VERITEXT is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law.
Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.
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