ER Practice Manager

Job Description
VCA Animal Emergency Critical Care
ER Practice Manager

Summary

The ER department Practice Manager (PM) is responsible for coaching and managing the VCA AECC team to ensure a positive experience for our clients, patients and Associates. The PM will ensure the medical care team is well trained, productive, and has a strong feeling of worth. The PM ensures the medical care team understands and adheres to our values and the Mars Five Principles.

Education and Experience Requirements

• At least 3 years of experience in veterinary medicine; specialty experience preferred
• Licensed Veterinary Technician preferred though not required
• Experience in leading, mentoring and coaching

Knowledge and Skills

• Superior interpersonal and communication skills, both verbal and written
• Positive, enthusiastic team leader
• Exceptional supervisory skills, able to provide feedback effectively

• Excellent organization skills
• Ability to positively influence and impact others through clear reasoned argument
• Ability to build and manage interpersonal relationships by motivating and inspiring people by example.

• Demonstrates flexibility, open mindedness, and adaptability to a rapidly changing environment
• Ability to train team members which promotes motivation and encouragement
• Ability to work well and take charge in a high stress environment
• Must speak, articulate, and write clearly in the English language

Duties and Responsibilities

• Maintain an excellent and effective working relationship with all VCA AECC, VCA Leesburg Internal Medicine (LVIM), and The Life Center (TLC) veterinarians, support staff and management teams.
• Promote an enthusiastic and compassionate team oriented working environment
• Oversee medical care team's compliance with VCA policies, guidelines and protocols
• Oversee medical care team's activities to ensure quality patient care, positive staff relations/teamwork and efficient service
• Respond to and address client concerns
• Assist in hiring as coordinated with the Hospital Manager
• Oversee the orientation of newly hired team members on the following but not limited to;
  • AECC mission statement, core values, VCA Values and Mars Five Principles
  • Facility; physical structure, operation and services offered
  • VCA policies and guidelines
  • All aspects of VCA AECC operation
  • Teamwork
  • Equipment
  • Record keeping
  • Patient discharge
  • Client communication
  • Responsibilities
  • Expectations
• Provide support in the training and retraining of current Associates
• Assist with the evaluation and performance review of Associates at the end of probation and on an ongoing basis
• During the probationary period, provide team members with feedback concerning their performance.
• Manage any team disciplinary actions necessary
• Prioritize tasks of team to maximize client satisfaction and patient health
• Participate in all team meetings
• Coordinate team meetings quarterly or as needed
• Coordinate team training as needed
• In coordination with the MD and HM, ensure an efficient doctor team schedule is kept and posted in a timely manner
• Ensure medical records, procedures and activities are compliant with VCA policy and AAHA standards as well as local, state and federal law
• Obtain CE as needed to improve own interpersonal, supervisory/managerial and communication skills as well as to keep any license(s) current.

Reporting Structure: Reports to Hospital Manager

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.