IT Services Field Escalations
VC3
Duluth, MN
- Expired: over a month ago. Applications are no longer accepted.
Job Description
Description
Here's what you will be responsible for:
Here's what we need from you:
And, here is some additional info you will want to know:
CW Technology, a VC3 company, has an opportunity for an experienced Level II/III Field Technician or Field Engineer. We offer a great culture, excellent teamwork and collaboration, opportunities for growth, and competitive compensation. CW has been delivering enterprise quality IT management services for over 35 years. If you possess a passion for providing world-class customer service, strong diagnostic and problem-solving skills, and solid technical experience, we would like you to join our team.
Here's what you will be responsible for:
- Provide both on onsite and remote Tier I/II/III direct support to clients on a broad array of technologies including workstations, servers, and LAN/WAN network components.
- Investigate technical issues using your experience, documentation and critical thinking skills to identify the root cause and apply resolutions.
- Troubleshoot and resolve complex PC, server, and network issues and support Microsoft core operating systems and business applications.
- Work collaboratively with peers to provide quick response, diagnosis, and resolution of client issues.
- Perform both remote and onsite and remote hardware and software repairs, upgrades, and installations.
- Clearly document and explain complex client networks. Create and update documentation about the client’s network infrastructure and business applications.
- Serve as technical lead on client projects.
- 65% will be working directly on site at client locations 35% will be working in house.
Here's what we need from you:
- Minimum 3+ years of experience providing IT technical support.
- Minimum 1+ years in an IT field technician role. Highly preferred.
- Associate or Bachelor’s degree preferred but more importantly equivalent real-world experience.
- Proficiency with a broad array of technologies such as: Microsoft Windows Servers, Active Directory, HyperV, VMWare, Exchange Server, Office 365, Remote Desktop Services and networking technologies.
- Excellent communication skills and the ability to explain complex technical solutions to clients and co-workers.
- Process driven with high attention to detail and excellent follow through skills.
- Able to thrive in a dynamic, fast paced environment where constant multitasking is the norm.
- Strong troubleshooting skills and an aptitude for finding creative alternative solutions.
- Good judgment, technical common sense, and solid problem-solving skills.
- Strong work ethic with a desire to learn, grow and develop new skills.
And, here is some additional info you will want to know:
- Work schedule: M-F, 8 hour day
- Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified information
- VC3 offers great benefits, including:
- National health insurance coverage with two plan options
- FSA (flexible spending account) for health and/or dependent care
- HSA (health savings account)
- Vision and dental plans for you and your dependents
- 100% company paid basic life and long-term disability insurance
- 401k with a company match
- Paid time off
- And more!
VC3
Address
Duluth, MN
USA
Industry
Engineering
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