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IT Helpdesk Technician L1

Duluth, MN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Are you ready to take your IT career to the next level?  Are you ready to work with an IT company, instead of a company that has an IT department?  Are you passionate about problem solving and customer service?  

IT Help Desk Technicians for VC3 are a part of adept teams that provide resolutions to technical issues across a wide scope of customers, with an extensive array of technical environments and within our cloud.  This position will provide technical support for clients located throughout the country. This position will allow you to work alongside some of the most talented engineers in the southeast and afford you the opportunity to grow with a stable managed services provider that has an over 25-year history of providing a full range of IT solutions.

Here's what you will be responsible for:
  • The first point of contact for all client’s technical requests.
  • Investigate technical issues using your experience, documentation and critical thinking skills to identify the cause and apply resolutions.
  • Troubleshoot, triage, and document common computer issues utilizing remote desktop tools and ticketing systems.
  • Discern priority of requests, assist, document and escalate tickets per process.
  • Ability to remain calm, happy, friendly and helpful during stressful situations.
  • General knowledge in Windows, Desktop, Printers, Network Devices, VOIP, and Server Support.
  • Work collaboratively with peers and vendors to provide quick response, diagnosis, and resolution of client issues.
  • Communicate effectively with clients on the status of tickets and resolutions.
  • Create documentation for our Knowledge Base and Client Portal.

Here's what we need from you:
  • Associate Degree or Bachelor’s in Computer Science, Information Systems, related degree or equivalent years of real work experience preferred.
  • Technical aptitude and basic knowledge of technologies such as: Windows desktop support, core Microsoft Office Applications Windows Servers, and networking technologies.
  • Able to thrive in a dynamic, fast paced environment where constant multitasking is the norm.
  • Must be process driven with high attention to detail and excellent follow through skills.
  • Strong troubleshooting skills and an aptitude for finding creative alternative solutions.
  • Confident phone presence and exceptional customer service skills are a must.
  • Exceptional communication skills and the ability to explain complex technical solutions to clients and to co-workers.
  • Good judgment, technical common sense, and solid problem-solving skills.
  • Strong work ethic with a desire to learn, grow and develop new skills.

And, here is some additional info you will want to know:
  • Work Schedule: M-F, 8-5 
  • Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified information
  • VC3 offers great benefits, including:
    • National health insurance coverage with two plan options
    • FSA (flexible spending account) for health and/or dependent care
    • HSA (health savings account)
    • Vision and dental plans for you and your dependents
    • 100% company paid basic life and long-term disability insurance
    • 401k with a company match
    • And more!



Duluth, MN



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