POSTING – IT Security Operations Analyst
V-Soft Consulting is looking for an IT Security Operations Analyst to be part of our clients Security Team. This is an on-site position and will be based at in Madison, WI.
In this role, you will assist with the intake process and provide a positive customer experience for the Security Department. This will include answering phones, triage incidents and requests, assisting in troubleshooting. This is a desk job, requires a lot of phone & incident support between the hours of 8:00 am –5:00 pm Monday – Friday.
What we are looking for:
- Strong end user security administration support (UserID, Password Management, Encryption)
- Excellent customer support experience and customer focus
- Exceptional communication skills-verbal and written.
- Attention to detail and accuracy are very important!
- Experience with an ITSM tool such as ServiceNow would be beneficial