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Digital Operations Specialist

V-Soft Consulting Madison ,WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Digital Operations Specialist

Primary Location – Madison, Wisconsin

 

V-Soft Consulting is currently hiring for a Digital Operations Specialist for our premier client in Madison, Wisconsin. This is a 9- 12-month contract position in the insurance industry.

 

Education and Experience »

  • Experience handling multiple tasks and prioritizing with minimal guidance and instruction.
  • Strong problem-solving skills and ability to adapt well in a fast-paced environment
  • Experience in digital customer service.

 

Knowledge, Skills and Abilities »

  • Core critical thinking skills including observation, interpretation, analysis, inference, and explanation
  • Excellent organizational and time management skills, with a demonstrated ability to meet deadlines
  • Strong communication and analytical skills required, including the ability to effectively interpret and articulate customer problems and solutions.
  • Demonstrated ability to exercise independent judgment in analyzing business challenges and making key business recommendations.
  • Proficient in Microsoft Office including Word, PowerPoint, Excel, Outlook.

 

WHAT YOU’LL DO:

Job Responsibilities »

  • Troubleshoot customer issues and respond to callers in a timely manner - Navigate multiple systems to investigate
  • Follow up with callers on a set schedule
  • Work with development team to identify/investigate defects
  • Maintain a list of current defects affecting customers
  • Communicate known issues to other teams
  • Coordinate planned outage messaging to users
  • Look for opportunities to improve processes.
Company Description
V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations across the US and in India. Known as an agile innovative technology services company, we were recently rewarded the Large Business of the Year award from Louisville Business First, and were recognized among the top 100 fastest growing staffing companies in North America. V-Soft is a trusted partner with experience across diverse technology stacks to help business get IT done. V-Soft has a large quantity of expertise in-house complimented by on-demand talent via our IT staffing division.

V-Soft Consulting

Why Work Here?

Fast growing staffing company - endless opportunity! Great team and long term growth.

V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations across the US and in India. Known as an agile innovative technology services company, we were recently rewarded the Large Business of the Year award from Louisville Business First, and were recognized among the top 100 fastest growing staffing companies in North America. V-Soft is a trusted partner with experience across diverse technology stacks to help business get IT done. V-Soft has a large quantity of expertise in-house complimented by on-demand talent via our IT staffing division.

Address

Madison, WI
USA

Website