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Customer Support Specialist (Remote)
V Cloud Choice Plano, TX

Customer Support Specialist (Remote)

V Cloud Choice
Plano, TX
Expired: 10 days ago Applications are no longer accepted.
  • Full-Time
Job Description
Salary: $35-$45

About Vcloud Choice
Vcloud  Choice is a leading provider of cloud-based solutions for businesses worldwide. Our cutting-edge technologies empower organizations to optimize their operations, enhance productivity, and achieve their strategic objectives. As we continue to expand our services, we are seeking a dedicated Customer Support Specialist to join our remote team.

Job Description
The Customer Support Specialist at VCloud Choice will be responsible for delivering exceptional customer service and technical support to our clients. This role requires a passion for helping customers, strong problem-solving skills, and the ability to thrive in a fast-paced, remote work environment.

Key Responsibilities

  • Serve as the first point of contact for customers seeking assistance with our cloud-based products and services.
  • Troubleshoot technical issues, resolve customer inquiries, and escalate complex cases to the appropriate teams.
  • Deliver step-by-step instructions and guidance to customers on using our software solutions effectively.
  • Communicate customer needs, trends, and insights to relevant stakeholders to drive product improvements and enhancements.
  • Participate in team meetings, training sessions, and knowledge-sharing activities to continuously improve technical skills and product knowledge

    Qualifications
  • Bachelor's degree in a relevant field or equivalent experience.
  • Previous experience in customer support, preferably in a technical role.
  • Strong problem-solving skills and ability to troubleshoot technical issues.
  • Excellent written and verbal communication skills.
  • Comfortable working independently and as part of a remote team.
  • Familiarity with cloud computing concepts is a plus.
  • Proficiency in using help desk software and remote support tools.
  • Customer service certifications are advantageous.

    At Vcloud Choice, we value diversity, innovation, and customer-centricity. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Join us in shaping the future of cloud technology and making a difference for our customers around the globe! Apply now to become our next Customer Support Specialist.




remote work

Address

V Cloud Choice

Plano, TX
USA

Industry

Business

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