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Customer Representative

Ursus Agoura Hills ,CA
  • Posted: 22 days ago
  • $15 to $16 Hourly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

Shift: Report to work Monday – Friday from 6:30am to 3:30pm. (Schedule can be 6:30am – 3:00pm if a 30 minute lunch is taken rather than an hour.)

Job Summary
The Business Development Researcher will be conducting market research via telephone in the veterinary and pet hospitality industries.

Responsibilities

  • Research accounts using website resources and phone call surveys to record data in Salesforce.
  • Meet quotas based on project needs.
  • Utilize RingDNA to conduct follow up calls on research and record in Salesforce.
  • Communicate with research supervisor to ensure data is recorded accurately.
  • Assist on any additional ad-hoc research projects as needed.
  • Demonstrate understanding of data being collected.
  • Incorporate results of audit reviews to continually improve quality of work.
  • Work with deal team to perform research requests.


Requirements

  • Salesforce experience a plus.
  • RingDNA or other auto-dialer experience a plus.
  • Type 35 WPM.
  • Strong written and verbal communication skills.
  • Proper use of grammar and correct spelling.
  • Familiarity with CRM systems and practices a plus.
  • Experience in an office environment a plus.
  • Basic Microsoft Outlook and Excel experience.
  • Attention to detail.
  • Ability to interpret information and adapt in a fast paced environment.
  • Strong critical thinking skills.
  • During Stay at Home order role will be remote, work from home.
  • Laptop will be provided.
Company Description
Ursus, Inc. is a privately held leader in providing business and technology consulting services that transform organizations through innovative cloud, I.T infrastructure and talent services and solutions.Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help fuel transformation and growth for our clients and their customers. We place the highest priority on understanding unique client needs first, ensuring mutual, best-fit success and integration of people, service and product. Learn more at www.ursusinc.com.

Ursus

Why Work Here?

Great company to work for!

Ursus, Inc. is a privately held leader in providing business and technology consulting services that transform organizations through innovative cloud, I.T infrastructure and talent services and solutions.Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help fuel transformation and growth for our clients and their customers. We place the highest priority on understanding unique client needs first, ensuring mutual, best-fit success and integration of people, service and product. Learn more at www.ursusinc.com.

Address

Agoura Hills, CA
USA

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