REPORTS TO: Business Office Manager
DEPARTMENT: Business Office
This position is primarily responsible for all tasks dealing with scheduling the surgeries of patients including pre-certifications. This position integrates the doctor’s schedule, the facility availability, and patient schedule. This position must coordinate with the Physician’s Clinical Support Staff, Management, Hospital(s), Surgery Center(s) and Patients. Excellent oral and written communication of surgeries to Physicians and Staff a must. Additionally, rotation of “Rounds Card” for distribution to Physicians prior to next scheduled surgery, hospital, or clinic day.
Uses computerized system to match physician availability with hospital’s availability and patient’s availability.
Verify surgery with the doctors and the doctor’s medical assistants or other clinical support staff to ensure availability of doctor.
Verify the date and time of surgery with each facility’s designee.
Verify the date and time with the patient and ensure all necessary paperwork has been completed.
Maintain scheduling system so records are accurate and complete.
Provides daily schedules to physicians and/or staff prior to each day’s visits and as needed.
Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
Contact patients when doctors’ schedules change and reschedule surgery.
Use customer service principles and techniques to deal with patients calmly and pleasantly.
Perform housekeeping in work area.
Maintain security and confidentiality.
Comply with all OSHA, HIPAA, and general safety guidelines.
Perform other duties as required by Physicians and Management.
High school education or equivalent
Medical office experience
Minimum of one year of experience in procedure scheduling (preferred)
Urology Center of Spartanburg PC
Why Work Here?
Fun atmosphere, great benefits