Public Safety Dispatcher
Urban League of Middle Tennessee Nashville, TN
- Posted: over a month ago
- $18 Hourly
Apply by visiting: flynashville.com/careers
The Public Safety Dispatcher is responsible for performing airport surveillance, monitoring access, receiving calls, and conducting day to day administrative tasks in the Nashville International Airport's 24-hour Airport Communications Center.
Starting Salary: $37,396 ($17.98/hour)
Application Deadline: Tuesday, June 29, 2021
Shift: One of the shifts below will be assigned based on availability at the time of hire. Shift bids occur once a year based on seniority.
A Shift: 6 a.m. - 2 p.m.
B Shift: 2 p.m. - 10 p.m.
C Shift: 10 p.m. - 6 a.m.
Essential Job Responsibilities:
• Monitors all radio traffic.
• Uses electronic equipment including the National Crime Information Center (NCIC) and Metro Automated Records
Management System (ARMS) to determine vehicle registration, criminal history, warrants, stolen property, gun files, and
• Dispatches personnel to investigate complaints, security infractions, and reported emergency and medical situations.
• Obtains complete, accurate, and appropriate information from calling party regarding emergency and non-emergency
situations, and uses this information to write call summaries.
• Serves as the Communications Training Officer (CTO) and conducts on-the-job training for new employees.
• Monitors fire alarm panel, security infractions, severe weather, fuel issues, access control system, and other emergency
and non-emergency systems.
• Evaluates and properly classifies initial calls/requests for assistance, and notifies all pertinent personnel as needed.
• Maintains communication throughout emergency situations, including with field units and callers, local emergency and law
enforcement departments, airport personnel, and Air Traffic Control (ATC) tower.
• Gives assignments and directions to staff and emergency personnel following established procedures.
• Dispatches Aircraft Rescue and Firefighting (ARFF) emergency units to an accident scene or aircraft emergencies and saves
video footage as required.
• Uses the Closed Circuit Television (CCTV) system, Public Address (PA) system, Telecommunications Device for the Deaf
(TDD) system, and instant replay recording devices.
• Maintains a daily log of all incidents, via Computer-Aided Dispatch (CAD) software.
• Keeps abreast to changes in policy, methods, operations, and equipment needs to meet departmental needs.
• Disseminates information via the Automated Emergency Notification System to appropriate notification groups.
• Activates the emergency recall plan when required.
• Disseminates severe weather forecast information to airport tenants.
• Informs appropriate personnel of reported or observed airport/airfield maintenance problems and conditions.
• Summarizes information for broadcasting.
• Utilizes the badging system as necessary and after normal business hours.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Performs other duties as assigned.
Knowledge, Skills & Abilities:
Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting
• Receiving Direction: Skill in receiving and following written and oral direction.
• Record Management: Skill in maintaining complex and confidential files, records, and official documents.
• Facilities Access Control System: Skill in using a facilities access control system.
• Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related
• Public Relations: Skill in communicating and managing relationships with the general public.
• Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations.
• Map Reading: Skill in reading and interpreting maps.
• Independence: Guides oneself with little or no supervision, makes independent decisions, and depends on
oneself to get things done.
• Clear Criminal History: Has a clear motor vehicle record, and clear criminal history with no felony, driving under the
influence, or drug-related convictions.
• Must be a U.S. Citizen to operate NCIC software.
• Criminal History Databases: Knowledge of laws concerning accessibility and distribution of criminal history information.
• Emergency Codes: Ability to learn emergency codes.
• Dispatching Skills: Ability to acquire emergency and non-emergency dispatching skills
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Urban League of Middle Tennessee
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