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Public Safety Dispatcher

Urban League of Middle Tennessee Nashville, TN

  • Posted: over a month ago
  • $18 Hourly
  • Full-Time
Job Description

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The Public Safety Dispatcher is responsible for performing airport surveillance, monitoring access, receiving calls, and conducting day to day administrative tasks in the Nashville International Airport's 24-hour Airport Communications Center.

Starting Salary: $37,396 ($17.98/hour)

Application Deadline: Tuesday, June 29, 2021

Shift: One of the shifts below will be assigned based on availability at the time of hire. Shift bids occur once a year based on seniority.

A Shift: 6 a.m. - 2 p.m.
B Shift: 2 p.m. - 10 p.m.
C Shift: 10 p.m. - 6 a.m.

Essential Job Responsibilities:

• Monitors all radio traffic.
• Uses electronic equipment including the National Crime Information Center (NCIC) and Metro Automated Records
Management System (ARMS) to determine vehicle registration, criminal history, warrants, stolen property, gun files, and
emergency notifications.
• Dispatches personnel to investigate complaints, security infractions, and reported emergency and medical situations.
• Obtains complete, accurate, and appropriate information from calling party regarding emergency and non-emergency
situations, and uses this information to write call summaries.
• Serves as the Communications Training Officer (CTO) and conducts on-the-job training for new employees.
• Monitors fire alarm panel, security infractions, severe weather, fuel issues, access control system, and other emergency
and non-emergency systems.
• Evaluates and properly classifies initial calls/requests for assistance, and notifies all pertinent personnel as needed.
• Maintains communication throughout emergency situations, including with field units and callers, local emergency and law
enforcement departments, airport personnel, and Air Traffic Control (ATC) tower.
• Gives assignments and directions to staff and emergency personnel following established procedures.
• Dispatches Aircraft Rescue and Firefighting (ARFF) emergency units to an accident scene or aircraft emergencies and saves
video footage as required.
• Uses the Closed Circuit Television (CCTV) system, Public Address (PA) system, Telecommunications Device for the Deaf
(TDD) system, and instant replay recording devices.
• Maintains a daily log of all incidents, via Computer-Aided Dispatch (CAD) software.
• Keeps abreast to changes in policy, methods, operations, and equipment needs to meet departmental needs.
• Disseminates information via the Automated Emergency Notification System to appropriate notification groups.
• Activates the emergency recall plan when required.
• Disseminates severe weather forecast information to airport tenants.
• Informs appropriate personnel of reported or observed airport/airfield maintenance problems and conditions.
• Summarizes information for broadcasting.
• Utilizes the badging system as necessary and after normal business hours.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Performs other duties as assigned.

Knowledge, Skills & Abilities:

Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting
• Receiving Direction: Skill in receiving and following written and oral direction.
• Record Management: Skill in maintaining complex and confidential files, records, and official documents.
• Facilities Access Control System: Skill in using a facilities access control system.
• Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related
• Public Relations: Skill in communicating and managing relationships with the general public.
• Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations.
• Map Reading: Skill in reading and interpreting maps.
• Independence: Guides oneself with little or no supervision, makes independent decisions, and depends on
oneself to get things done.
• Clear Criminal History: Has a clear motor vehicle record, and clear criminal history with no felony, driving under the
influence, or drug-related convictions.
• Must be a U.S. Citizen to operate NCIC software.
• Criminal History Databases: Knowledge of laws concerning accessibility and distribution of criminal history information.
• Emergency Codes: Ability to learn emergency codes.
• Dispatching Skills: Ability to acquire emergency and non-emergency dispatching skills

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Urban League of Middle Tennessee


Nashville, TN



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