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IT Desktop Support for Growing MSP Full Time

Uptime USA, Inc
Lafayette, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are currently looking for exceptional customer service IT Desktop Support people to join our rapidly growing team. This position assists our customers with technical support of desktop computers, applications, audio visual, telephone and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users. The employee in this position also assists in the maintenance and monitoring of network servers and associated equipment. The position’s responsibilities require independent analyses, excellent communication and problem solving. Work is performed with little supervision and requires initiative and judgment. You will be working for a rapidly growing IT managed service provider and therefore part of a bigger team. Our team provides assistance, mentoring, on the job training and opportunity for growth.

To be considered for this position you MUST provide a description of why you are a fit for this role by completing the screening question. If you don't have time to write a quick note we don't have time to review your resume.

Required skills:

You should love technology and have the ability to share your knowledge with both technical and non-technical business users. You should be:

• Friendly, energetic yet professional

• Excellent oral and written English skills, Spanish skills a plus

• Excellent problem solving skills and analytical ability

• A team player, that supports and shares technical information

• At least 2 years working experience with Microsoft Windows, Office, M 365

• Previous experience in a desktop support role with a MSP is a BIG plus

Responsibilities:

• Troubleshoot computer problems to determine sources of issues, and advise/implement appropriate action/solutions.

• Onsite and remote support calls to customers around the Bay Area to deliver scheduled and emergency support for Windows-based and Mac systems.

• Supporting our clients with special attention to developing and maintaining personal, high-quality relationships with our customers.

• Work with automated systems/software to track and support business customers.

• Build workstations, servers and software for business clients.

• Open support tickets for inbound calls, email and monitoring offline servers, power and ISP.

• Work on open tickets to resolution and/or develop workarounds until resolution can be achieved.

• Research issues using all available resources.

• Escalate tickets to next level support as necessary.

• Proactively address day-to-day technical issues (back-ups, etc.).

• Possess a sense of urgency and take ownership of issues.

• Communicate regularly and effectively with clients on open ticket status.

• Coordinate and work with vendors.

• Train end users on the phone and in person in the proper use of hardware and software.

• Create and assist in the maintenance of network documentation.

• Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities.

• Provide the highest level of client satisfaction possible.

• Promote and enhance teamwork.

BENEFITS:

  • Salaried Employee
  • Performance Bonus
  • PTO and Flex Time
  • Work at Home and at Office
  • Contribution to your Healthcare - Medical, Dental, Vision and Life Insurance
  • 401K, Employer Contribution
  • Family Friendly and Fun Place to work and grow your skills
  • To be considered for this position you MUST provide a description of why you are a fit for this role by completing the screening question.

About Uptime:

At Uptime USA we operate computer departments for small to medium organizations. Uptime is the high quality service provider for all Information Technology functions of small to mid-size organizations. We guarantee our customer’s will have access to their servers, networks, Internet, and email systems; eliminating costly employee downtime and allowing our customers to focus on their business.

We go beyond the typical IT vendor by providing local and onsite service for your hardware, internet, phone, software and mobile needs. By aligning your IT investments with your business objectives, we deliver enterprise-level quality and reliability while lowering your IT budget.

What makes Uptime different…

• Aligned objectives – we keep your systems running 24x7

• We guarantee your systems will run or we will fix them for free

• Worry Free IT at a fraction of the cost of an employee

• Fixed monthly fee with unlimited support 24/7 – 365 days per year

• Predictable IT costs over many years

• Guaranteed response time

Location: Office is in Lafayette, CA, customers in San Francisco, Oakland, Berkeley and East Bay

Important: To be considered, send your resume and a cover email on why you are a good fit for this role.

Thanks!

Company Description
Uptime focuses primarily on nonprofit and professional organizations from ten to 200 staff that are headquartered in the San Francisco and San Diego Areas that may or may not have other offices or staff located outside of the area. As a complete solution provider for all the IT needs of our customers, Uptime has many partnerships with the leading IT vendors necessary to operate a productive and secure office.

Uptime is considered one of the leading IT management service organizations in the Bay Area. Uptime’s reputation for delivering high quality services and minimizing downtime has enabled higher than industry growth through word of mouth with satisfied customers in all areas of the nonprofit industry. This demonstrates our ability to deliver high quality service to address our client’s needs. Our solution focus is based on the following principles:

• Security – ensure the environment and intellectual property is safe and secure
• Backup and Recovery - intellectual property must be preserved and recoverable if the data becomes corrupted or destroyed
• Productivity - staff and constituents should have a friendly and secure environment in which they can work and collaborate effectively
• Ease of Access - staff and constituents can easily search and access internal and public information
• Cost of Ownership/Management - design and develop the infrastructure in a way that can be run efficiently and according to industry standards/best practices for similar size organizations
• IT/Business Value – IT investments deliver business value in line with the organizations’ strategies and objectives.

Uptime USA, Inc

Why Work Here?
Work with the leading nonprofits to help them succeed in their causes. Grow your skills and competencies.

Uptime focuses primarily on nonprofit and professional organizations from ten to 200 staff that are headquartered in the San Francisco and San Diego Areas that may or may not have other offices or staff located outside of the area. As a complete solution provider for all the IT needs of our customers, Uptime has many partnerships with the leading IT vendors necessary to operate a productive and secure office. Uptime is considered one of the leading IT management service organizations in the Bay Area. Uptime’s reputation for delivering high quality services and minimizing downtime has enabled higher than industry growth through word of mouth with satisfied customers in all areas of the nonprofit industry. This demonstrates our ability to deliver high quality service to address our client’s needs. Our solution focus is based on the following principles: • Security – ensure the environment and intellectual property is safe and secure • Backup and Recovery - intellectual property must be preserved and recoverable if the data becomes corrupted or destroyed • Productivity - staff and constituents should have a friendly and secure environment in which they can work and collaborate effectively • Ease of Access - staff and constituents can easily search and access internal and public information • Cost of Ownership/Management - design and develop the infrastructure in a way that can be run efficiently and according to industry standards/best practices for similar size organizations • IT/Business Value – IT investments deliver business value in line with the organizations’ strategies and objectives.

Address

Lafayette, CA
USA

Industry

Technology

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