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Practice Transformation Coordinator - Reproductive Healthcare

Upstream USA
Portland, OR
  • Expired: October 07, 2022. Applications are no longer accepted.

Career Stage: Coordinator

Organizational Summary

Upstream USA is a fast-growing, national nonprofit working to expand opportunity by reducing unplanned pregnancy across the U.S. We envision a future where patient-centered contraceptive care is an integral part of primary care in all settings, for all people. In this future, patients are screened for their contraceptive needs; are offered patient-centered contraceptive counseling, free from bias and coercion, provided by knowledgeable providers and support staff following evidence-based guidelines; and can receive any contraceptive method of their choosing, during the same visit if they want, without logistical barriers.

Upstream promotes health equity by partnering with health centers to provide training and technical assistance to increase access to contraception, and address disparities and biases in contraceptive care. Surveys of patients getting care at Upstream-trained health centers consistently show that patients feel listened to, heard, and are able to access the contraceptive method of their choice. Our work empowers patients to decide if and when they want to become pregnant, a critical step towards improving maternal health, as well as positive outcomes for parents, children, and their families.

Upstream is growing rapidly and is well positioned for national scale and impact. After launching our program in Delaware in 2014, we have since partnered with health centers in Washington state, Massachusetts, North Carolina, Rhode Island, Texas, Mississippi and Missouri. By 2023, Upstream will have partnered with health centers that serve over one million women of reproductive age annually across these states and more. Our work has been independently evaluated and has led to significant changes, including a 25% reduction in unplanned pregnancies in Delaware in just three years.

Upstream is funded primarily through philanthropic individuals and foundations, and does not accept funding from pharmaceutical companies. Upstream's budget has grown from $1.7 million just four years ago to approximately $40 million in 2022. Upstream's work has also garnered attention from many leading publications including The New York Times, Washington Post, The Atlantic, CNN, Vox, Forbes, and Marie Claire.

Position Summary

The Practice Transformation Coordinator (PTC) provides administrative and coordination support to our Practice Transformation teams.   The PTC serves on a team dedicated to supporting our external healthcare center agency partners and reports to the Director of Practice Transformation or other supervisors, as assigned.  The PTC is responsible for overall coordination and organization for the team.  This includes meeting scheduling, minute taking for critical agency facing meetings, logging of data into Salesforce, and managing the distribution of materials to our agency partners.

Essential Duties and Responsibilities

Serve as the coordinator of practice transformation activities and key integrator of information and process intended to drive the delivery of high quality support to healthcare partners. Key responsibilities include:

  • Convert received content on agency activities into standardized status reports
  • Enter Agency implementation notes, communications, and resources into various data and technical platforms (e.g. Salesforce)
  • Drive scheduling/coordinating larger meetings for agency-facing work
  • Managing logistical support and communication for Upstream Training
  • Manage distribution of materials to agencies, incl. Patient Education Materials, Sustainability Binders, etc
  • Coordinating various steps to support agency partners through the Upstream Training process
  • Purchase materials, appreciation gifts and supplies as needed
  • Enter agency related expenses and grants into budgets
  • Support data driven quality improvement through developing expertise in available data platforms, including Azara, IMAT and Salesforce, and retrieving and validating reports for the PI team, leadership, and agency partners
  • Develop knowledge and gain agency facing experiences in supporting key meetings such as the program kick-off meeting

 Required Education, Experience, Knowledge, Skills and Ability:

  • 1-4 years of experience coordinating events, meetings, and/or program activities/projects. Healthcare experience is a plus
  • Demonstrated ability to support across multiple projects and supervisors with competing priorities
  • Proficiency in G Suite, Microsoft Word, Excel, Power Point, and quick learner of new software/programs
  • Excellent verbal and written communication skills with ability to work independently and collaborate with timely coordination with other team members
  • Demonstrates effective multitasking, and organizational skills with keen attention to detail to complete competing priorities in timely manner
  • Service-orientation/mindset
  • Ability to work independently and manage/prioritize workload and be able to foster and maintain relationships with team members, leadership and external agency stakeholders; Possesses highly collaborative approach
  • Able to attend work related in-person meetings and functions as needed (Upstream employees are required to be fully vaccinated to attend in-person work-related activities. Reasonable Accommodations will be made for individuals with a sincerely held religious belief or disability who are not vaccinated)  
  • Bachelor's degree is desirable


  • Mission driven and aligned with the organization
  • Strong interest in the work we do with healthcare agencies
  • Ability to foster an inclusive environment
  • Problem solver
  • Demonstrated follow through - meets stated project coordination expectations - on-time and with quality
  • Proactive self-starter who works well independently and seeks out new projects or ways to improve recurring processes
  • Acclimates quickly to new challenges and changes in a fast-paced, dynamic environment
  • Solid work ethic and a team oriented attitude
  • Sense of humor

Travel Requirements

This role will require up to 5% of business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend two annual organizational retreats and two annual team/department meetings per year.

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development and a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week.

Hiring Range

The hiring range for this role is $48,992 to $69,300. Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate's experience level and capabilities, specific candidate geographic location, internal pay equity considerations and will be made within the parameters of Upstream USA's compensation framework and philosophy.

Upstream Careers

At Upstream, we embrace diversity. We nurture it and we thrive on it because it benefits our organization, our partners, and our community. Our goal is to attract, develop and retain exceptional people, and to creating a work environment that is dynamic, rewarding and enables each of us to realize our potential.  Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Learn more  about working at Upstream, our values, and our commitment to Equity, Diversity and Inclusion. Upstream USA participates in E-Verify.

Upstream Headquarters:

2 Oliver Street, Suite 402, Boston, MA 02109

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.


Upstream USA


Portland, OR



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