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Customer Service Representative (WORK FROM HOME)

Upping Tech Services Savannah ,GA
  • Posted: over a month ago
  • $8 to $10 Hourly
  • Full-Time
Job Description

 

Upping Tech Services is a leader in the technical and customer service fulfillment area with a strong satisfaction among many Fortune 500 Companies.

We are in the process of rolling-out a new customer service division. Department heads are actively seeking individuals to groom and excel in the region.

This is a remote (work from home) position for dedicated individuals that can manage all the task required without onsite supervision.

Paid Training (Half-pay rate until certification)

Full Time

Spanish Speaking and Bilingual Positions Available

Weekly Pay After 3 MONTHS

REQUIREMENTS:

Clean Background

Clean Drug-Screening

Hard Wire Internet Connect (CAN NOT BE WIRELESS)

2 Monitors (Preferred)

Land Line (CAN NOT BE A COMPUTER/LAPTOP PHONE)

ID or Driver’s License that matches Home State or Home Address

Work at least 35 hours per week.

Work at least 5 hours on weekends

Working Cell Phone

JOB DUTIES:

Complete required detailed training on our client’s systems and learning various processes and logistics. After which you will be required to commit to a schedule working remotely of either 20-40 hours per week. Responsible for answering and delivering trained assistance to clients’ resources.

  • Deliver exceptional customer service to every customer by leveraging acquired learned knowledge from training on various products and services
  • Creating friendly, positive experiences for all customers
  • Direct incoming calls to internal personnel departments,by routing to the best-qualified entity to respond to callers' needs
  • Leverage learned sales methods to increase revenue
  • Maximize business potential by ensuring client retention.and comprehension of products or services
  • Develop appropriate kind responses to questions about products and services
  • Maintain routine overall satisfaction, resolve complaints and promote new offerings
  • Initiated effective sales techniques and drive product sales
  • Resolve any issues efficiently and enhance customer satisfaction
  • Quote prices, and list terms
  • Resolve associate, tool and service delivery issues revealed by statistical reports
  • Meet customer call guidelines including service levels, handle time and productivity
  • Investigate and resolved customer inquiries and complaints quickly
  • Follow through on all critical inter-departmental escalations
  • Optimize customer support by establishing collaborative service environment

Upping Tech Services

Address

Savannah, GA
USA

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