Field Services System Administrator

Upperline Health

Nashville, TN

Posted: January 31, 2023
Full-Time

About Us

Upperline Health launched in 2017 and is the nation's leading comprehensive and coordinated lower extremity healthcare organization. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing complications and intervening earlier with an innovative care management approach to prevent more serious consequences. Upperline Health is based out of Nashville, TN and currently has practices in Alabama, California, Florida, Georgia, Kentucky, Indiana, and Tennessee.

Benefits

Comprehensive benefit options include medical, dental and vision, 401K and PTO.

About the Field Services System Administrator

Upperline Health is looking for a Field Services System Administrator to support our team through effective planning, provisioning, installation/configuration, operation, and maintenance of hardware and software systems at our clinics across the United States. This individual will also participate in the company's acquisition due diligence process performing IT assessments of existing infrastructure to properly plan for the integration of sites.

This position will require a significant amount of travel. Candidates must reside in close proximity to a major airport.

What You'll Do

Install and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Maintains and supports hardware, including servers, desktops, peripherals, etc. in all Upperline Health facilities
Develop and maintain operational, installation and configuration procedures
Perform/maintain asset management duties, including procurement, deployment, reporting, tracking, and disposal
Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues
Perform due diligence tasks associated with merger and acquisition activity
Logs all requests within the appropriate helpdesk ticketing system. Follows up with other support staff involved in the resolution to ensure incidents are resolved, requests fulfilled, and the customer communication is complete
Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
Documents resolutions and updates appropriate self-help, FAQ, and knowledge bases
When not traveling ability to work a ticket queue and solve technical inquires submitted by team members
Function as a primary contact for all things connectivity, new connections and existing
Routinely explore, research, and identify innovative solutions to business needs
Provides after hours and on-call support as needed
Significant amount of travel required (up to 75%)
Other duties as required

Qualifications of the Field Services System Administrator

Associates degree, certifications, or comparable experience
Healthcare technology experience preferred
Strong customer service skills
Advanced understanding & experience of networking and network equipment (Cisco Meraki preferred)
Advanced understanding & experience with VoIP phone systems & technologies (Nextiva, Microsoft Teams, Five9 preferred)
Vendor management experience with connectivity aggregators, internet service providers, and cellular internet providers.
Administrative experience in a heavily integrated Microsoft 365 environment
Strong initiative and ability to work in a team environment

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Full Time

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