The Clinical Program Manager is responsible for assisting in the overall operations, administration, management, and evaluation of all clinical services, education & training program; and activities associated with Foster Care and Adoption and other project needs for the agency and its programs. This position is also responsible for the management and evaluation of the clinical treatment plans and services and ensuring they are designed, implemented, and managed in accordance to Agency and licensing standards and federal, state, and local regulatory requirements. The Clinical Program Manager is also responsible for providing clinical insight to special projects as established by the agency.
This position is project-based and subject to the continuation of assigned projects. Initial period of 12-months
- Assist with special projects that improve outcomes for foster children and youth served by agency’s programs
- Collaborate with inter-departmental staff to create and maintain fidelity to projects established by the agency
- Educate staff, families and community stakeholders on the outcomes of special projects assigned
- Follows and participates in facility quality improvement efforts, such as children, parents, and family satisfaction and clinical outcomes
- Research and identify community relationships and partnerships to enhance or make available clinical services
- Serve as an advocate for foster care and adoption services by recommending program improvements and enhancements to meet the youth treatment plan goals
- Work closely with all clinical staff and the interdisciplinary team to develop, implement, and evaluate treatment plans
- Plan and coordinate a collaborative interdisciplinary team approach in managing clinical care and services for youth, parents, and families
- Design and develop treatment protocols that can advance youth, parents, and family care and needs and apply consistency throughout the program
- Monitor metrics to ensure all program operations and outcomes are completed to meet accreditation standards
- Meet with key stakeholders and community leaders to bring about awareness and provide community education
- Ensure resident treatment plans include clinical soundness, measurable objectives, and comply with established policies, procedures, licensing standards, and federal, state, and local regulatory agencies
- Monitor and ensure all clinical and medical documentation requirements are being followed according to Agency policy and licensing and regulatory standards
- Participate as a member of the treatment team to design, develop, and implement new programs or clinical services
- Respond to escalated youth, parents, families, community partners, and professional service providers in a timely manner
- Demonstrate efforts to manage a budget within budget limits and constraints
- Assist staff with conducting clinical assessments and evaluations and collaborate with staff to implement interventions
- Provide psycho-education for youth and families to address mental health needs
- Keep accurate and up-to-date quantitative data on program services provided to youth and families
- Participate in discharge planning for youth
- Oversee the coordination, implementation, and evaluation of treatment plans
- Provide emergency evaluation for youth, parents, and families in crisis and facilitate referral to more intensive levels of treatment or alternative solutions that cannot be handled onsite
- Research evidenced-based models and instruments that can improve outcomes of youth
- Using statistical data to provide monthly, quarterly, and yearly reports of clinical outcomes, personnel costs, operating costs, residential placement and discharge
- Lead collaborate efforts and activities with the interdisciplinary and treatment teams, staff, and medical and non-medical providers to ensure all youth are receiving the quality of services needed to meet their individual treatment and behavior plans.
- Develop and maintain positive strong working relationships with the interdisciplinary and treatment teams, youth, foster parents and families, professional service providers, and community partners, while maintaining boundaries at all times.
- Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices.
- Collaborate closely with Research and Strategy department on special projects.
- Master’s degree in Social Work, Counseling, Psychology, or closely related field
- LMSW, LCSW, LMFT, or LPC
- 3 years direct individual and group counseling experience
- Strong clinical skills with the ability to manage all clinical aspects of program services and activities
- Ability to multi-task and accomplish multiple goals
- Strong and effective time management and organizational skills with the ability to meet deadlines and balance competing priorities
- Ability to apply sound judgement when making decisions
- Demonstrated ability in managing all clinical aspects of the facility
- Strong people and interpersonal skills with the ability to work and interact with diverse groups of people and build strong working relationships
- Strong communication skills with the ability to effectively communicate ideas and delegate tasks
- Proficiency with Microsoft Word, Excel, and Outlook
- Bilingual Spanish and English based on service population
- Experience working behavioral health
Physical Demands & Work Conditions
- This position requires sitting and looking and using a computer for long periods of time
- Position requires regular travel
- Position has constant exposure to children
- Lift, push, pull, move up to 50 lbs.
The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.
The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.
Equal Employment Opportunity/M/F/disability/protected veteran status