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Customer Service

University of Toledo Physicians
Toledo, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Responsible for collection of patient accounts, insurance companies and third-party payers.  Assisting patients with questions regarding their UTP accounts. 




Uphold and maintain UTP's standard of quality customer service.


Handles and resolves patient telephone, personal or written inquiries and documents each via account notes and/or patient file. Follows up with departments or other parties as warranted.


Respond to customer inquiries with a professional positive attitude.


Monitors and follows up with patients, insurance companies and/or third party payers as required.


Troubleshooting billing problems/issues.


Files insurance claims and/or requests same to be done by appropriate department when applicable.


Set up monthly payment arrangements, processes Financial Hardship Applications when needed.


Edits bad debt write-offs or collection agency adjustments as needed.


Documents on the account procedures taken to resolve patient inquiries.


Working from AR, contact patients by telephone to resolve patient outstanding balances.


Prioritize and work in large volume area.


Adheres to the workflow design established for department and meets all job performance standards.


Assists other staff members as needed or assigned.


Must be able to multi task, speak clearly and professionally over the telephone, navigate through different software applications.


Performs other duties as assigned.



High school diploma or equivalent.




Two years of collection, medical billing and customer service experience required. 

Typing/key boarding and computer skills required. 

Experience filing insurance claims.

Athena practice management system experience helpful.

Demonstrate interpersonal skills to work with physicians, patients and staff at all levels, must have the ability to relate to people in a manner to win confidence and establish rapport.

Excellent interpersonal skills and problem solving abilities necessary. 

Solid written and verbal communication skills.

University of Toledo Physicians


Toledo, OH
43615 USA



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