Community Health Workers (CHWs) are frontline public health workers who have a close understanding of the community they serve. The CHW reports to the Clinical Operations Manager of Medicaid Case Management and Special Needs and performs under minimal supervision providing coordination of care to the Medicaid and Medicare population. Building a trusting relationship enables CHWs to help individuals access resources including medical, social services, quality of care and health information. The CHW works telephonically and remotely with special populations who may have chronic physical conditions, serious mental illness, substance use disorders and/or homelessness. This position assists the Integrated Care Team (Nurse Case Manager and Social Worker, Primary Care Physician, Behavioral Health Provider) by finding the member and proactively coordinating care for members facilitating the achievement of quality and cost-effective health outcomes.
Essential Job Duties and Responsibilities:
Serves as a point of contact for health care services and referrals for members with medical and behavioral health needs.
Finds members who are difficult to locate or are under/over utilizers of health care services.
Provides a brief assessment for safety risks, health needs and barriers to care, offering resources as needed.
Ability to quickly establish trust with people and build relationships.
Working closely with case managers, social workers and special needs coordinators integrating case management to meet all medical, behavioral and psychosocial needs.
Collaborates with members, families and healthcare providers to enhance patient wellness and facilitate connecting members to care.
Assess and refer members with psychosocial needs to DSS and/ or social services programs.
Helps individuals and families understand health conditions and develop strategies to improve their health and well-being.
Advocates for members coordinating appointments and accessing services.
Monitors member compliance and is available to provide consultation as needed.
Document all activities in the appropriate system(s) in a timely way.
Other duties as assigned.
Education, Experience and Qualifications:
Requires an education level normally acquired with the completion of an AA degree or bachelor’s degree in human services, social work, sociology or health care with a minimum of one years’ experience with the target population.
High school diploma OR GED and minimum two years’ experience in behavioral health, social service, health care and/or education.
Certified Community Health Worker preferred, but we will train and certify qualified candidates upon hire.
Public health experience a plus.
Experience and a strong knowledge base of community resources.
Knowledge, Skills and Abilities:
Strong work ethic built on a foundation of proactivity and teamwork.
Prioritize and organize work to meet changing priorities.
Knows and understands specific health issues and the health care /social services systems.
Must have the ability to perform complex and diverse administrative duties that involve application of procedures, interpretation of data, and demonstrate appropriate judgment.
Able to maintain professional boundaries with members and coworkers.
Ability to monitor, review and resolve patient needs including addressing barriers to care.
Working knowledge of social and health issues as well as familiarity of community resources.
Communicates in an effective and professional manner, and maintains positive relationships with physicians, nurses, social workers, care management and community resources.
Able to set and meet deadlines working independently, as well as on a team.
A positive attitude, with an ability to work hard in a fast-paced, highly complex and dynamic movement for healthcare reform.
Even-tempered and able to adjust tasks in accordance with changing priorities.
Personal and professional record of accomplishment that demonstrates a commitment to quality in healthcare.
Willingness to “think outside the box”, being a problem solver, accept feedback, and embrace the challenges working with special needs members.
Meet members at appointments as needed.
Use critical thinking and defined policies and procedures to coordinate and manage the flow of information within area of responsibility.
Compile, analyze, and organize data and information from multiple sources to carry out assignments.
Ability to work with diverse individuals and groups demonstrating cultural competency.
Bilingual is a plus, but not required.
Proficiency in Microsoft Office, Word, and Excel
Experience with Electronic Health Records preferred.
Driving and other requirements:
Required to use personal vehicle to carry out job duties.
Must possess and maintain a valid driver’s license.
Must provide a current motor vehicle record.
Must provide current personal owner liability automobile insurance and maintain coverage throughout the course of employment in the position.