Expired: over a month ago. Applications are no longer accepted.
Under direct supervision, answers all calls directed to University Hospital's main number, overflow of Answering Service call forwarding lines, general information inquiries and internal departmental extensions. Efficiently, courteously and accurately obtains, captures and relays call information, while giving priority to emergencies. Uses computerized system to enter (type), page and retrieve messages, to review and modify customer availability or reach status and to update coworkers and customers to time relevant materials. While working in a team environment is called upon to apply job knowledge as well as independent judgement to achieve customer satisfaction within technical or procedural guidelines. Serves as major contact for all levels of personnel requiring on call schedule information and access to off duty personnel. Involved in emergency and disaster preparedness situations.
EducationHigh School graduate or equivalent.ExperienceMinimum 3 years successful experience in a customer service environment required. Experience in PBX/CBX, switchboard, answering service or message center preferred.Knowledge, Skills and AbilitiesTyping skill of 35 WPM or betterWorking knowledge of personal computers and Windows based operating systems. Exposure to ACD's, PBX, paging and Answering Service equipment desired.Must be able to read, interpret and apply written instructionsKeen oral and written communications skills.Ability to maintain courteous and positive behavior in the face of repetitious and stressful challenges such as those encountered in a customer service setting.Ability to make independent judgement and decisions in absence of supervisorInterpersonal skills that allow for group decision making, cooperation and understanding.Physical DemandsMust be able to sufficiently hear, interpret and relay information given by callers so as to result in accurate call activity (i.e. transfer, message, provide room number, etc.) Employee sits 7 out of 8 hours worked in front of computer screen. Requires manual dexterity sufficient to meet typing requirement. Employee must wear headset throughout shift assignment.
Connect With Us!
Not ready to apply?for general consideration.
Department9921 - Call Center
University Health Care System
Get fresh Assistant Call Center Manager jobs daily straight to your inbox!
People Searching Assistant Call Center Manager Also Searched