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Associate Director, Data Quality & Management (0540U) #16737

University Development and Alumni Relations Department, UC Berkeley Berkeley, CA

  • Posted: 22 days ago
  • Full-Time
Job Description: About Berkeley At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. The University of California, Berkeley, is one of the world’s leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan. Departmental Overview Advancement Operations Unit Overview University Development and Alumni Relations (UDAR) strengthens Berkeley’s excellence through engagement with alumni, parents, undergraduate and graduate students, and friends of the University, raising public awareness about Berkeley and increasing private philanthropy. UDAR provides overall direction for the campus philanthropic advancement strategies and works to strengthen unit development in partnership with campus fundraisers. The Division handles a range of central activities and services encompassing communications, stewardship, prospect development, data management, gift management, reporting and analytics, and more. Advancement Operations develops and delivers the centralized business systems and services that support the work of UC Berkeley’s 30 decentralized fundraising units—helping them collaborate and communicate in order to maximize their collective results. Advancement Operations also provides governance through its role as the official source of alumni and fundraising data. The Advancement Information Services (AIS) unit develops and delivers the primary business data and systems that support the work of UC Berkeley’s centralized and decentralized fundraising activities. AIS oversees several interrelated information technology systems and tools, including the Cal Advancement Data System (CADS), the database in which advancement professionals research and record fundraising activity. AIS encompasses five units: Data Quality and Management, Information Technology, Planning and Analysis, and Information Strategy and Analytics. Data Quality and Management Unit Overview Data Quality and Management (DQM) is the office of record for data related to alumni, donors, and friends of UC Berkeley. DQM helps the advancement community meet programmatic and campaign goals by providing accurate, complete data that documents the campus’s relationship with its constituents. DQM protects, archives, enhances, and manages the data and delivers it through efficient processes and effective systems in a secure environment. In addition, DQM supports the campus advancement community with customer service on all CADS issues. Position Overview Reporting to the Director, Data Quality and Management, this position oversees the day-to-day operations related to data management; manages vendor relationships, contracts, and services, serves as a subject matter expert (SME) analyzing large-scale business projects, processes, and problems; oversees validating system and project requirements as it relates to team needs and established processes; participates in designing details of automated systems; developing user interface design; planning and executing unit integration and acceptance testing. Collaborates with colleagues in UDAR and across campus to evaluate business needs and services around data access, enhancement, and clean-up; actively manages the auditing of data for quality; participates on or leads cross-functional teams to solve complex business or systems issues. Responsibilities Supervises the development of methods and procedures on new assignments and provides leadership to other members of the department. Uses highly developed interpersonal skills to effectively motivate and develop others. Recommends hiring of new employees, transfers, promotions, salary actions, terminations, performance management and budget recommendations. Selects, develops, and evaluates personnel to ensure the effective and efficient operation of the function. Provides specialized expertise to identify, evaluate and develop systems and procedures to meet users' needs. Identifies opportunities to leverage external data sources to meet needs. Oversees and measures database management work to meet department objectives, data management strategy, and overall organizational strategic initiatives. Works with data analysts and peer managers across the organization to identify data issues, gaps, and opportunities to improve integrity and for data integration and to expand the database. Supervises unit integration and acceptance testing activities. Articulates and provides data systems functional requirements and business rules in the development of complex RFPs Manages relationships with software and hardware vendors. Understands business needs and how business systems can support those needs. Consults with clients on effectiveness of data solutions and develops strategies to optimize data options to support program goals. Analyzes current business practices, processes and procedures internal to the group and with external customers. Consistently seeks to improve processes for unit efficiency and effectiveness Communicates technical information in a clear and concise manner. Oversees cross-functional teams to solve complex business or systems issues. Supervises the work of a unit providing customer service to the campus. Participates in the development maintenance and monitoring of customer service processes and procedures. Responsible for quality and quantity of customer service support. Works with management team to identify problems and improve customer service levels, interfacing with other departments/and or functional owners to resolve problems, communicate policy, procedures and practices. Demonstrates expert interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills. Participates in the development and monitoring of policies and procedures for department or department operations. Required Qualifications Requires knowledge of business analysis and data management functions. Critical Thinking, Persuasion/Negotiation, Mentoring, Leadership/Management, Problem Solving, Human Resources policies and procedures relating to management responsibilities. Verbal and Written Communication; requires a high level of professionalism and ability to communicate successfully with a variety of colleagues at all levels within the organization. Proven ability to lead and develop a highly successful team. Quantitative and Analytical skills to identify key performance indicators, track metrics and develop strategies to drive positive change based on findings. Ability to seek out and understand programmatic goals and strategies within the broad framework of strategies for our department, unit, and the campus; ability to identify and articulate issues or problems that present risk in achieving those goals (at all levels), and contribute to solutions to mitigate those risks. Ability to develop and successfully implement strategies to improve or introduce services that impact a broad client base. Education/Training: ● Bachelors degree in related area and/or equivalent experience/training Salary & Benefits For information on the comprehensive benefits package offered by the University visit: How to Apply Please submit your cover letter and resume as a single attachment when applying.To apply, visit https://careerspub.universityo... Diversity Statement Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience. Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that “every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive.” Other Information The minimum posting duration of this position is 14 calendar days. The department will not initiate the application review process prior to April 8, 2021. Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment conti

University Development and Alumni Relations Department, UC Berkeley


Berkeley, CA
94704 USA



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