HVAC Counter Sales Manager

Key Responsibilities:

• Sales of HVAC parts, equipment, and supplies over the phone and over the counter.
• Ordering required parts.
• Management of technical support to customers.
• Actively making customers aware of product promotions.
• Provide accurate and timely forecasting of sales and the corresponding allocation of sales support resources.
• Receiving and processing customer orders.
• Responding to customer's inquiries, questions, or complaints regarding products or services.
• Processing warranty claims.
• Following up, either verbally or in writing, to ensure customer satisfaction.
• Determining best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• Ensure all items purchased are properly entered, allocated and efficiently processed.
• Contact customers advising them of status updates on issues with respect to their orders.
• Source non-stocks and replenish stock accordingly.
• Keep areas organized and clean, including placement of stock, as well as counter and pick-up area for our customers.
• Assist with inventory control management and follow strict processes for the handling of all incoming and outgoing shipments.
• Other related branch duties to support business needs

Qualifications and Skills:

• Must have 2-3 years of experience in HVAC or Trade school Education.
• Exceptional customer service skills.
• Proven sales and customer services skills.
• Experience working in a process management system and priority setting.
• Must be action oriented and able to maintain a high energy level.
• Proficient in Microsoft Office.