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OGG Supervisor - Cargo Operations

UnitedService Companies
Kahului, HI
  • Posted: over a month ago
  • Full-Time
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U.S. Aviation A United Service Company

3033 Aolele Street

Honolulu, Hawaii 96819

Job DescriptionAbout U.S. Aviation

U.S. Aviation a United Service Companies, is a contracted ground handler for commercial airline carriers and cargo operators. Established in 1965, United Service Companies ("USC") began as a maintenance company and trade show service provider in Chicago, Illinois. Today, our company is comprised of five specialized groups that deliver unparalleled custodial, staffing, and security services for customers with diverse business needs from the Eastern Seaboard to Hawaii. Throughout, our company's overarching goal is to provide exceptional customer service by exceeding our customers' expectations.

Areas of focus include commercial cleaning services, facility support services, complete staffing solutions, hospitality services, trade show and convention services, security solutions, and aviation services.

As a contracted ground handler for commercial airline carriers and cargo operators, services that we provide are, but not limited to:

Airport Operations Customer Service Agents and Baggage Handlers

Cargo Operations Customer Service Agents, Cargo and Mail Handlers, TSA approved Screening

Cabin Services Cabin cleaning, Lavatory services, Cabin Security Checks

Ramp Services Loading/Off Loading Cargo, Passenger Baggage handling

Job overview and responsibilities

Responsible for and leads all Cargo warehouse operations and administrative functions. In addition, supports all corporate and local initiatives to drive optimal performance at the station while promoting a safe environment for internal/external customers and preserving our corporate culture. Assures operations are compliant with all regulatory and corporate policies. Is actively involved in local airport cargo community. The leader is responsible to manage all freight, mail and freighter operation.

The Cargo supervisor is co-developer of the station financial and operational plans

Has oversight of all Freight and Mail

Ensures all Company and Governmental policies, procedures and mandates which include, but are not limited to safety, training, administration/payroll, staffing, leadership development, security directives, manuals, tariffs, CMIS, FAA, DOT, TSA, CBP and other contractual requirements

Expected to work closely to motivate and promote growth/advancement through a consistent and fair application of coaching and counseling, while setting the example of a positive role model

Maintain a positive interactive relationship with the Cargo Sales team to assist and support in developing strategies and programs aimed to increase revenue, while reducing exposure to penalties/fines, claims and losses

Maintain authorized staffing levels to maximize performance for operational schedules

Maintain an Open-Door Policy to meet employee expectations

Manage overtime to meet authorized/budgeted requirements

Promote and maintain the Safety program

Coordinate, monitor and ensure compliance for all local, safety and regulatory training requirements

Maintain Operational Productivity levels for Customer Service, QuickPak, Import, Export, Front Dock, Mail, COMAT, ULD & PetSafe

Monitor/maintain and ensure compliance for all Security Screening Directives

Ensure consistent and professional handling of OAL Contracts

Facility and GSE Management

Maintain and monitor all aspects of Corporate Compliance for the air freight product, which includes but is not limited to all Regulatory programs (FAA, DOT, CBP, USPS, TSA, OSHA) as well as specific Import & Export compliance standards

Claims and Losses

Cargo security screening (100% required)

Hazmat/Dangerous Goods training and compliance

Mail scanning and delivery performance

ULD airworthiness compliance

OSHA and safety compliance; Audit compliance

Internal / External Customer Interaction; Interfacing with customers, other department counterparts and peers

Qualifications and Education Requirements

High School education or equivalent work experience

2 years Cargo Operations experience, freight, mail, interline, dangerous goods, and the movement of specialized commodities

Excellent Communication skills

Ability to build teams with employees and possess excellent interpersonal skills

Ability to engage frontline Leaders and Cargo Employee population

Ability to lead and sustain continuous improvement environment and initiatives

Leadership Development Skills

Continuous Improvement experience

Required to work various hours, weekends and holidays as the operation requires

Up to 25% travel

Successful candidate must be able to clear a criminal history check to obtain and retain credentials necessary for position. Specific clearances include but are not limited to FAA / TSA / Airport Authority / US Customs.

Reliable, punctual attendance is an essential function of the position


Demonstrated leadership ability in large departmental environment


Experience working in an area that aligns to regulatory compliance and is regularly audited

Additional Notes

U.S. Aviation is a drug-free environment and has a strict zero tolerance policy for harassment. Use of social media with regards to our operations and policies are strictly prohibited.

UnitedService Companies


Kahului, HI
96732 USA



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