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Senior Client Manager, E&I National Accounts - Telecommute

UnitedHealth Group Minnetonka, MN
  • Expired: November 10, 2019. Applications are no longer accepted.

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
This Senior Client Manager will serve as the operational manager for administrative services for the most complex National Accounts customers.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

  • Servicing of products that contributes to the continued growth, profitability, enhancing customer retention and new business opportunities
  • Responsible for and ownership of all customer service results
  • Managing the overall delivery of benefits and services for assigned clients
  • Leader of the Operations Account Service Team across UHC National Accounts on assigned book of business
  • Investigates, researches, and resolves issues presented by the client and or AMT members and analyze trends, develop customer specific solutions in collaboration with cross-functional teams
  • Triage and apply critical thinking skills to trouble shoot client issues providing timely resolution and determining root cause. Take appropriate steps to remediate and close.
  • Leads and or in conjunction with the Strategic Client Executive ( SCE) facilitates external customer meetings to ensure clients are well informed and knowledgeable about plan options, new products, policy and procedural and legislative changes (including Health Care Reform) through consultative, collaborative and open dialogue
  • Ensures seamless, complete, and accurate Health Fair and Open Enrollment activity including staffing, order materials, assisting in creating customer specific presentations.
  • Oversees completion of internal tasks for new products and customer specific initiatives.
  • Strong partnership with SCE to ensure success of AMT process and customer satisfaction, attend client meetings for renewal planning and finalist meetings
  • Deliver superior service thereby enhancing UHC's reputation in the industry
  • Supporting Account management Team when necessary and appropriate.
  • Manages and meets internal metrics and client goals, measure and report on the quality of service that the business delivers to its clients
  • Comprehensive working knowledge of specialty company offerings and their integration with core products
  • Actively maintains professional and technical knowledge by reading internal communications, attending educational workshops/training and reviewing industry related publications
  • Model UHG's principles of integrity, compliance and adhere to our business principles
  • Effectively manage customer accounts (which may include Rx, Medical, MHSA, Financial Accounts (HRS, HSA, etc.)
  • Ensure timely and accurate delivery of client communications (i.e. correspondence and fulfillment materials, ID cards, etc.)
  • Recognize and instill UHG's cultural values into everyday interactions with internal partners and clients
  • Demonstrated Skills:
  • Superior customer service skills
  • Relationship skills
  • Strong verbal and written communication skills
  • Strong organizational and project management skills
  • Negotiations and leadership skills
  • Strong presentation skills
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Undergraduate degree or equivalent years of experience
  • 5+ years of health care business experience with proven track record focused on establishing and maintaining customer relationships in a service delivery organization
  • Extensive knowledge of health industry, products and services and the managed care environment
  • Extensive knowledge of internal process and resources (claims, eligibility, accounting, contract, underwriting)
  • Ability to travel up to 50% of the time
Preferred Qualifications:
  • Prior Sales/Client Account Management or National Accounts experience
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)
  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Senior Client Manager, E&I, National Accounts, Telecommute, Telecommuting, Working from Home

UnitedHealth Group


Minnetonka, MN
55345 USA