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Pharmacy Customer Service Representative

UnitedHealth Group Costa Mesa, CA
  • Expired: over a month ago. Applications are no longer accepted.

Training classes start soon – apply today!

You’ve heard this all your life. Trust matters. Being trusted matters a lot. Here at OptumRx we’ve earned the trust of more than 65 million people who rely on us for the prescription drugs that improve their health and lifestyle. Now, we trust that you can take advantage of some of the best training and tools in the world to help serve our customers and their care providers. You’ll take as many as 50 to 70 calls per day from members who have questions about their prescriptions and you’ll use your personality and our tools to make each call successful. This is no small opportunity. This is where you can bring your compassion for others while building your career. 

This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (5:00am - 5:00pm). It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 3515 Harbor Blvd, Costa Mesa, CA 92626.

Primary Responsibilities

  • Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
  • Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
  • Ask appropriate questions and listen actively while documenting required information in computer systems
  • Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
  • Make outbound calls to customers on prescription orders and payment issues

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to member prescription and /or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

To learn even more about this position and hear from our other Pharmacy Customer Service Representatives, click here to watch a short video: http://uhg.hr/pharmCSRvideo

Required Qualifications

  • High school diploma or GED OR equivalent work experience
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

829245000

UnitedHealth Group

Why Work Here?

Fortune 6 company, great benefits, room to grow!

Careers at UnitedHealthcare. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Address

3515 Harbor Blvd, Costa Mesa, CA
Costa Mesa, CA
USA