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Operational Support Representative

UnitedHealth Group Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

As a Operational Support Representative, you'll focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.

This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (9:00am to 9:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 4425 Cotton Trail Blvd., Phoenix, AZ 85040.

Primary Responsibilities:

  • Handling in-bound phone calls professionally, while providing excellent customer service
  • Research and resolve sales agent’s questions relating to:
    • How to use self-service tools
    • Member concerns
    • Medicaid and Medicare verification
    • Application status and eligibility
    • On-boarding and certification process
    • Commission injuries
  • Document call resolution of each contact in various systems in a clear and concise manner
  • Demonstrate the ability to provide a quality experience for all of our customers
  • Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis


  • High School diploma or equivalent GED (or higher)
  • 1 + years of customer service experience
  • Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, PowerPoint, and Outlook (ability to create, edit, save, send)


UnitedHealth Group

Why Work Here?

Fortune 6 company, great benefits, room to grow!

Careers at UnitedHealthcare. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


4425 Cotton Trail Blvd., Phoenix, AZ 85040
Phoenix, AZ