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EAP Counselor - San Francisco or San Diego, CA

UnitedHealth Group San Francisco, CA
  • Posted: November 24, 2019
  • Full-Time

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work. (sm)
OptumHealth Behavioral Solutions has an opportunity for an Employee Assistance Program Counselors The EAP Counselor is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short - term problem resolution, authorization and referrals for routine and crisis callers.
***** Hours are Monday - Friday 9:45am - 6:15pm PST (after applicable training)*****
Primary Responsibilities:

  • Conduct telephonic and on-line (chat) consultations with individual members
  • Engage individually with members to clinically and holistically assess the reason for call and presenting needs including issues impacting the individual's personal wellbeing, emotional and physical health, and personal safety
  • Independently conduct thorough assessment of risk of harm to self, or others; assist with safety planning and coordinating services with emergency personnel and hospital staff in order to access appropriate level of care and ongoing support. Coordinate follow-up care and services to individuals and organizations, as appropriate
  • Develop next steps and identify meaningful goals and resources utilizing Solution Focused Consultation model
  • Provide appropriate type of service based on member's presentation, clinical history and needs and accurately differentiate between EAP and BH services
  • Formulate short term problem resolution plan of action, and provide full Benefit Exploration reviewing the appropriate tools and resources to support the plan, and offer and refer clients to additional benefits including access to Health Coaches, Health Advisors, and community resources as appropriate
  • Authorize additional services including EAP and behavioral health, and refer to contracted EAP and behavioral health network providers
  • Formulate and document accurate description of member's clinical presentation in their individual clinical records and maintaining appropriate records, case notes, forms and reports as well as database entries
  • Maintain appropriate confidentiality
  • Participate in staff meetings, case consultations, and training opportunities
  • Consult as required with licensed peers and supervisors
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Master's Degree in Counseling, Psychology, Social Work or related field
  • 3 years of clinical experience, POST Master's
  • Availability to an 8.5 hour shift work Monday - Friday between the hours of 9:45am and 6:15pm
  • Strong computer skills, must be able to type and navigate around multiple systems
Preferred Qualifications:
  • Current, unrestricted Behavioral Health license in the State of California (LEP; APCC; ASW; AMFT, LCSW, LMFT, LPC, LMHC)
  • Prior experience in both Behavioral Health and Substance Abuse, dual diagnosis
  • Prior Call Center experience
  • Experience supporting an Employee Assistance Program
  • CEAP (or eligible to obtain)
  • Excellent communication skills, written and verbal
  • Ability to multitask and manage competing priorities in a fast paced environment
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: EAP, CEAP, Behavioral Health, Mental Health, Counseling, Psychology, Social Work, Therapist, Counselor, San Francisco, San Diego, CA, California, LPC, LCSW, LPC, MFT, PsyD, Employee Assistance

UnitedHealth Group


San Francisco, CA
94103 USA

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