Skip to Main Content
← Back to Jobs

DSNP Retention Specialist (Chinese Bilingual)

UnitedHealth Group New York, NY
  • Posted: 24 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

It's that time, isn't it? You're ready for the next step forward and an opportunity to build on your skills. And it just so happens that there's never been a better time to become a part of the team at UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.

***Candidate will be eligible for bonuses based on performance.***

Primary Responsibilities:

  • Ensures quality customer service for internal and external customers
  • Responds to incoming customer service requests, both verbal and written
  • Identifies and assesses customers' needs quickly and accurately
  • Solves problems systematically, using sound business judgment
  • Partners with other billing and eligibility department representatives to resolve complex customer service inquiries
  • Monitors delegated customer service issues to ensure timely and accurate resolution
  • Applies appropriate communication techniques when responding to customers, particularly in stressful situations
  • Places outgoing phone calls to complete follow-up on customer service requests as necessary
  • Responds to customer service inquiries in writing as necessary
  • Establishes and demonstrates competency in eligibility, billing and receivable systems and associated applications
  • Implements customer service strategies and recommends related improvements / enhancements
  • Maintains timely, accurate documentation for all appropriate transactions
  • Makes corrections and adjustments
  • Other duties as assigned

Required Qualifications:

  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
  • 2+ years of experience with Internet Explorer
  • 2+ years of experience with Microsoft Excel including data entry, sorting, creating, and modifying spreadsheets
  • 2+ years of experience with Microsoft Word including data entry and documentation creation
  • 2+ years of experience with Microsoft Outlook including email communications and calendar
  • Bilingual with Mandarin and one of following dialects: Cantonese, Fuzhouese or Toishanese
  • Comfortable working Monday-Friday 8:30 am - 5:00 pm or 9:00 am - 5:30 pm

Preferred Qualifications:

  • Knowledge of managed care industry
  • Healthcare experience
  • Knowledge of Billing/Finance and Eligibility processes, practices and concepts
  • Call center experience

Physical Requirements and Work Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life’s best work.SM

844505000

UnitedHealth Group

Why Work Here?

Fortune 6 company, great benefits, room to grow!

Careers at UnitedHealthcare. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Address

77 WATER ST 14TH/15TH FLOORS, New York, NY, 10005
New York, NY
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.