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Customer Service Representative - Wausau, WI

UnitedHealth Group Wausau, WI
  • Expired: October 02, 2018. Applications are no longer accepted.

Welcome
to one of the toughest and most fulfilling ways to help people, including
yourself. We offer the latest tools, most intensive training program in the
industry and nearly limitless opportunities for advancement. Join us and start
doing your life's best work.SM

Positions in
this function are responsible for providing expertise and customer service
support to members, customers, and / or providers. Direct phone - based
customer interaction to answer and resolve a wide variety of inquiries.
PrimaryResponsibilities:

  • Answer incoming phone calls from health care providers (i.e. Physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
  • Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
  • Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
  • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
  • Moderate work experience within own function
  • Some work is completed without established procedures
  • Basic tasks are completed without review by others
  • Supervision / guidance is required for higher level tasks
You'll be rewarded and recognized for your performance in
an environment that will challenge you and give you clear direction on what it
takes to succeed in your role as well as provide development for other roles
you may be interested in.
RequiredQualifications:
  • High School Diploma / GED (or higher)
  • Previous experience working in a related environment (i.e. office, administrative, clerical, customer service, etc.)
  • Experience using Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort, filter, and work within tables), and Microsoft Outlook (email and calendar management)
PreferredQualifications:
  • Prior flexible spending experience
Careersat UnitedHealthcare Employer & Individual. We all want to make a difference
with the work we do. Sometimes we're presented with an opportunity to make a
difference on a scale we couldn't imagine. Here, you get that opportunity every
day. As a member of one of our elite teams, you'll provide the ideas and
solutions that help nearly 25 million customers live healthier lives. You'll
help write the next chapter in the history of health care. And you'll find a
wealth of open doors and career paths that will take you as far as you want to
go. Go further. This is your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression, marital
status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required
to pass a drug test before beginning employment.

Keywords:
UnitedHealth Group, Insurance, Customer Service, Wisconsin, Wausau

UnitedHealth Group

Address

Wausau, WI
54401 USA