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Bilingual in English & Chinese (Cantonese/Mandarin) Healthcare Service

UnitedHealth Group Waltham, MA
  • Posted: 17 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The Bilingual Healthcare Services Coordinator is responsible for collaborating with the members interdisciplinary care team to facilitate care coordination and conduct comprehensive member assessments that include bio - psychosocial, functional and behavioral health needs and develop an individualized care plan (ICP) to address member needs identified through the assessment process.

Primary Responsibilities:

  • Provide exceptional customer service

  • Multi - task, inbound / outbound phone calls to members and / or physicians

  • Complete assessments and documentation within a CER system

  • Provide benefit explanation

  • Health care knowledge surrounding disease management, community resources, durable medical / consumable products

  • Provide care coordination telephonically; completing assessments and documentation within a clinical system while multi - tasking other applications gathering information to support member's needs

  • Telephonic case management and some administrative responsibilities for the clinical department related to member care

  • Moderate work experience within own function

  • Some work is completed without established procedures

  • Basic tasks are completed without review by others

  • Supervision / guidance is required for higher level tasks

  • Role assists in coordinating health services and does not write care plans

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 2+ years of experience working in a Case Management or a telephonic Healthcare environment

  • Experience with Microsoft Outlook (send emails and set folders) and Microsoft Excel (update spreadsheets)

  • Experience with Medical Terminology, Benefits Management, Claims, and / or Healthcare Insurance

  • Bilingual in English and Chinese both (Cantonese and Mandarin)

  • Must be able to work Monday - Friday 7:30am - 4:00pm

Soft Skills:

  • Strong typing, writing and grammar skills

  • Very fast paced environment with 10+ people, team player, goal focused, must be self - motivated, take initiative and willing to learn in a fast environment

826339000

UnitedHealth Group

Why Work Here?

Fortune 6 company, great benefits, room to grow!

Careers at UnitedHealthcare. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Address

Waltham, MA
USA

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