Senior Director, Information and Referral Services

What it's like to work United? Here at United Way for Southeastern Michigan, our employees combine their individual strengths to develop solutions to some of our region's toughest challenges. Come join us as we mobilize a network of hundreds of partners and thousands of donors, advocates, and volunteers to build equitable communities of stable households and thriving children!

United Way for Southeastern Michigan is seeking a collaborative leader to serve as the Senior Director of the organization's Community Information and Referral (I&R) services. UWSEM's I&R services are powered by the 2-1-1, the region's largest and most comprehensive source for local health and social service information. As the public face of UWSEM's Information and Referral Services, the Senior Director must have an engaging, compelling presence, and be passionate about the role that UWSEM and 2-1-1 play in supporting access to safety-net services for our community to anyone in need. This position is responsible for the overall leadership of the organization's Information and referral services and related activities including the development, and implementation of short and long-range plans and annual budgets.

The position has an emphasis on managing and sharing data generated through I&R with internal program leads and external stakeholders related to community needs or service gaps. Additionally, this position is responsible for developing and operationalizing the organization's involvement in responding to community-level disaster events; including implementation of processes and protocols and maintaining critical relationships with regional and state nonprofit organizations, governmental agencies, and community groups to insure proper coordination and involvement.

A bachelor's degree in human or social sciences, nonprofit management, public administration, client services or a related field. A master's degree preferred.
A minimum of 7-10 years of experience in nonprofit program management, client-services, or a related field.
A minimum of 3-5 years of leadership experience, including management of client-facing staff.
Change management experience- leading team efforts to think creatively and
Manage through times of organizational transitions.

Applicants are encouraged to submit a resume & cover letter for this opportunity. Candidates interested in this opportunity must provide proof of Covid vaccination status if selected for this role.

Project associate, program administration, client services, data analysis, data analyst