Service Desk Manager
United Software Group Inc Milford, CT
- Expired: over a month ago. Applications are no longer accepted.
Role : Service Desk Manager
Loccation : MILFORD, CT: Onsite, NO REMOTE
Required ID Proof which displays only name and Photo, must hide other details while submitting
Interview : Skype / WebEx
"The service desk manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
Work Experience : 3-5 Years
Relevant Experience : 1+ Years of managing a team of at least 10 members.
A thorough understanding of the strategic vision for the service desk and the ability to balance and plan the long-term and short-term direction of the team.
Knowledge and understanding of all relevant industry standards, best practices for service management.
Strong communication skills, including the ability to be influential and persuasive with stakeholders.
An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
A complete understanding of the organization's business.
An ability to think critically about systems and to make adjustments consistently as needed.
The ability to manage time effectively while setting the tone of the team through modeling and leadership.
Effectively managing, developing, and training the service desk team.
Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
Conducting and sharing results from service and operation performance reviews.
Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
SWOT: strengths, weaknesses, opportunities, and threat
CSA: current state analysis
A gap analysis, which identifies areas where current and future expectations are not being met
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United Software Group Inc
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