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Service Desk Manager Capgemini - MILFORD (US:06460),CT- Local Only on site NO REMOTE

United Software Group Inc Milford, CT

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

This is Sobin George with United Software Group Inc. and we are currently hiring "Help desk Level 1 Consultants on W2/1099 basis with $17hr on 1099. Please review the detailed job description and revert back with updated resume and following details with PHOTO ID Copy (Visa Copy or Driver's License) . To represent candidature to our client CAP Gemini .

Eagerly waiting for your response,

Job Description:
Work Experience: 2 to 3 years

Experience in a Technical call center / ISP Help Desk / Technical Help Desk.
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service

Meet customer requirements through first contact resolution.

Position 2: Position : Service Desk Manager

Location : MILFORD (US:06460),CT- Local Only on site NO REMOTE

Job Description :
"The service desk manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.

Work Experience : 3-5 Years
Relevant Experience : 1+ Years of managing a team of at least 10 members.

A thorough understanding of the strategic vision for the service desk and the ability to balance and plan the long-term and short-term direction of the team.
Knowledge and understanding of all relevant industry standards, best practices for service management.
Strong communication skills, including the ability to be influential and persuasive with stakeholders.
An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
A complete understanding of the organization's business.
An ability to think critically about systems and to make adjustments consistently as needed.
The ability to manage time effectively while setting the tone of the team through modeling and leadership.
Effectively managing, developing, and training the service desk team.
Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
Conducting and sharing results from service and operation performance reviews.
Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
SWOT: strengths, weaknesses, opportunities, and threat
CSA: current state analysis
A gap analysis, which identifies areas where current and future expectations are not being met
Regular benchmarking"

Mandatory : PHOTO ID Copy (Driver's License/ID with photo and complete name displayed) . To represent candidature .

Required Details for client submission

VISA Status & Current validity(MM/YYYY) :

Contact Number :

Email ID :

Skype ID :

Last 4 digits of SSN# :

Current Location :

Two slots Availability for interview

Slot 1 :

Slot 2 :


United Software Group Inc


Milford, CT



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