Desktop Support Engineer

Hi,

Hope you are doing great!

I have an urgent Opening for at , 6-12 Month Contract. If you find yourself comfortable or you know someone who might be good fit for the requirement, please reply back with your updated resume/ reference, I will connect with you to discuss more about opportunity.

Desktop Support Engineer

San Jose CA (Onsite)

Duration: 6+ months

Start date : Immediate

Linked is must.

Responsibilities:

• Laptop migration activities for approximately 1,500 users using Endpoint Manager Autopilot.
• Provide some new laptops and re-configure existing ones with the AVEVA Autopilot configuration, help with the user handover, etc.
• Provide Hypercare support for users who have issues or queries.

SKILLS REQUIREMENTS
The skilled engineering resources will be required to perform a wide range of deskside and remote support activities including but not limited to:

• Perform refresh, installs, moves and changes for desktop and laptops, must have a solid understanding of desktops and laptop setup, config and troubleshooting (preferably evidenced by the appropriate technical qualifications)
• Install the currently supported Microsoft operating system onto desktops and laptops
• Load an image configuration onto desktops and laptops
• Load standard software applications such as Microsoft Office or other scripted installs
• Install (unpack, connect to the network and test) standard desktops, laptops and peripherals
• Find faults with basic office environment IT related problems (connectivity, application errors, operating system issues)
• Understand more complex desktop and laptop installations and configurations
• Provide Hypercare support for any issues that users face and for any that cannot be resolved by the engineer, log a ticket and work with the IT end user services team to find a resolution.

Regards,

Sourabh Kumar

Sourabh.k@usgrpinc.com

United Software Group Inc..

6000, Venture DR. Suite C & D

Dublin, OH 43017

www.usgrpinc.com

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