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Client Care Specialist - Call Center

United Shore Pontiac, MI
  • Posted: over a month ago
  • Full-Time

Our Welcome Associates will provide elite client service while answering all inbound calls promptly and accurately during scheduled shift. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries.


  • Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information
  • Establish and maintain cooperative relationships with our internal and external clients
  • Learn and apply a wide variety of information about clients, organization and services in a complex multi-functioned operation
  • Perform effectively under continuing pressure and with frequent interruption


  • High school diploma or equivalent
  • Vibrant personality and a desire to be a team player
  • Strong written and verbal communication skills
  • Must be comfortable in a high volume call center environment (500 -600 calls per day)
  • 1-2 years of high level reception OR call center experience required
  • Bilingual Candidates are a plus!

United Shore is a diverse group of over 4,000 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $41 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you’ll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck
  • Free fruit, soft drinks and coffee
  • Convenience store featuring grab-and-go snacks
  • In-house Starbucks and indoor/outdoor café with Wi-Fi
  • Escape room designed for team-building activities
  • Indoor/outdoor putting greens

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." United Shore is an Equal Opportunity Employer.

United Shore

Why Work Here?

Great opportunity for growth, awesome perks, fun and inclusive culture

United Shore is rapidly growing company with a diverse group of team members, including mortgage experts, sales superstars, tech gurus, marketing whizzes, and more – all working toward the same goals. We’re family-owned-and-operated company that still feels like family. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the country, United Wholesale Mortgage, for four years running. NMLS #3038, Equal Housing Lender www.nmlsconsumeraccess.org

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