SUMMARY Perform processes and procedures that can assist Technical Departments. Act as a liaison between Customer Service and the Technical Departments. Oversees and Coordinates the activities for sublet suppliers and performs various clerical duties as directed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Support for various Technical Department processes Creation of jobs for stock movement and modifications to be performed.Receive incoming product and identify receiving exceptions.Identify back orders, ETAs, update information required for back orders Processing and inspection of technical data including data Entry. SER, SAP, Warranty Screens Contact customer to provide information on status of job including but not limited to; estimates, hold jobs, exceptions, ETAs, and back orders. Perform order processing done in department. Understand the rules and requirements of that department.Research the history of previous repairs, orders, exchanges, invoices, and warranty information.Understand process/procedural requirements of manufacturers, manufacturer required inventory controls, contact manufacturers and provide reporting as needed.Understand billing requirements and identification of payment points and make corrections in the system Understand inventory movement, setup for component parts and AE float if applicable.Understanding Quality Requirements including work instructions and goal matrix.Learn and understand United Radio computer programs and websites, both UR and Manufacturer.Offer customer service to each customer including active listening, identifying needs and documenting customer information when needed.Perform various clerical duties such as data entry billing, warranty claims and gathering & distributing computer reports.Provide direction to customers on products not serviced at United Radio. Track packages and provide tracking information for various products.Comply with United Radio's policies and procedures, quality system and mission statement. Other related duties.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prior inventory experience is a plus. Must work with others or individually. Must have good attendance, be dependable, and reliable.
EDUCATION and/or EXPERIENCE: High school diploma or general education degree GED.LANGUAGE SKILLS: Ability to read, write, and comprehend business instructions, short correspondences, and memos. Ability to effectively present information individually or in group situations to customers, and other employees of the organization.MATHEMATICAL SKILLS: Ability to calculate figures and amounts. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.REASONING ABILITY: Ability to define problems, collect data, establish facts, draw valid conclusions, and take the appropriate steps to resolve the problems. Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
OTHER SKILLS AND ABILITIES: Attention to detail. Provide exceptional customer service internally as well as externally. Ability to prioritize work load and multi-task effectively. Listening and verbal communication skills are a must. Ability to prioritize duties and responsibilities. Ability to take direction and complete tasks in a timely manner. Must have basic familiarization with computers and keyboard. Ability to work both independently and with a team.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee is required to sit; use hands to finger, handle, or feel writing utensils, computer keyboard, paperwork, etc.; reach with hands and arms; and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee is occasionally exposed to fumes or airborne particles. United Radio is within OSHA standards. The noise level in the work environment is moderate to loud.