Customer Service Agent
- Expired: over a month ago. Applications are no longer accepted.
We are recruiting a customer experience focused and self-motivated Customer Relationship Agent to grow with us at UKC. In this fast- paced role, you would be part of the team handling over 12,000 inbound calls and 5,000 online chats and emails per month.
This is a full-time position working four days a week with 10-hour days. The working hours are 8:30 a.m. – 7:00 p.m. and is an in-office position based in Kalamazoo, Michigan.
We are looking for a driven and detail-oriented team member who:
· Has excellent verbal and written communication skills
· Exercises conflict resolution skills while remaining professional and courteous
· Has proficiency with MS Outlook, Word, and Excel as well as Zendesk or similar
· Has the ability to multi-task and manage time wisely in a fast-paced office environment
Your core responsibilities would be to:
· Be point-of-contact for customers via inbound and outbound calls, emails, and online chats
· Assist customers with questions about services and products
· Identify and assess customer needs to achieve satisfaction and process order requests
· Collect information from customers and maintain excellent customer records
· Conduct intricate operations of our data entry and order processing
Our compensation and benefit offering to you:
· Company-supported medical and life insurance programs; dental, vision, and Aflac plans available
· Paid time off plus paid holidays at start
· 401(k) with company matched contributions
· Continuous training and development programs with opportunities for growth and advancement
· Salary for this position is commensurate with experience
If you love serving customers and enjoy working in a fast-paced environment, we know you would love working on our team.
Dogs that do more.™
United Kennel Club
100 E Kilgore RdKalamazoo, MI
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