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Network Operations Support

United Heritage Insurance
Meridian, ID
  • Posted: over a month ago
  • Full-Time
Job Description
Salary: $23.00

United Heritage Financial Group, a Meridian, Idaho Company, is seeking an individual to join our Network Operations Support team as a technician. The Network Operations Support technician must have experience in supporting, troubleshooting, monitoring, and adjusting corporate Windows based Workstations to assure network uptime and performance. This position will also support external peripheral devices such as phones, printers, scanners, etc.


Qualified candidates:

  • Are talented, responsible, cooperative, technical individual, who has good communications skills.
  • A good attitude and works well with others.
  • Must be self-motivated and a self-starter.
  • Able to problem solve and prioritize workload.

United Heritage Financial Group is an established and growing company. We offer a flexible work environment and pride ourselves on a culture of innovation and inclusion. Our company offers professional development, mentorship, and opportunities to give back to the communities we serve. Our competitive compensation and benefit package includes a 401(k) plan with company match and immediate vesting, profit sharing, company paid disability, paid parental leave, a volunteer day, a floating holiday and up to 11.5 paid holidays and PTO. Our standard full-time work week is 37.25 hours/week – we close at 3:00 on Fridays to kick off the weekend! United Heritage firmly believes in supporting employees and our community; we actively support local charitable agencies and make sustainability and social responsibility a priority. 


This position has a starting rate of $23.00 and is eligible for healthcare, dental, and vision benefits on day one and a new hire mentor program to support a successful onboarding experience!


All employees will be subject to a criminal and credit background check as a requirement of employment.


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Job Description



This position assists in supporting, troubleshooting, monitoring and adjusting corporate Windows based Workstations to assure network uptime and performance. Position will also support external peripheral devices such as phone’s, printers, scanners etc.


Primary Responsibilities


  • Monitor and adjust corporate Windows based workstations to ensure user up-time.
  • Provide support for end-user and networked peripherals, e.g., printer, scanners, fax machines, and photocopiers.
  • Answer Help Desk Phone and e-mail requests.
  • Log all support requests and resolutions in help desk call-tracking system.
  • Create and/or maintain Help Desk related information, records, and documentation.
  • Load peripheral equipment such as tapes and printer paper for operating runs.
  • Under general supervision install new hardware, install software, and assist users with computer related problems.
  • Configure and install network hardware and software and generally troubleshoot all computer related problems.
  • Phone support for field force computer software related issues.


Additional Responsibilities

  • Other duties as assigned.

Knowledge and Skill Requirements

  • Entry Level I – 0 to 2 years in similar job.
  • Level II – 2+ years in similar job.
  • Level III – 4+ years in similar job.
  • Knowledge of computer system backup requirements and procedures.
  • Knowledge of computer input and output media. 
  • Ability to initialize and operate computer hardware and software systems. 
  • Ability to determine the nature of computer hardware and systems software problems, and to communicate technical information to users. 
  • Ability to learn and support new systems and applications.
  • Good interpersonal skills. 
  • Displays a good-natured, cooperative attitude and is pleasant with others on the job.

Working Conditions


Work is performed in an office environment.  May sit for long periods of time.  Visual acuity to perform reading and computer functions.  Duties require ability to lift objects up to 40 pounds.

United Heritage Insurance


Meridian, ID
83642 USA



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