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Customer Service Representative

United Global Technologies Wilmington, DE
  • Expired: 26 days ago. Applications are no longer accepted.

· Description:

The customer service representative operates on three (3) functional levels, call center (entry-1), front office/bad debt (mid-level-2), and back office/billing (max-level-3).The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and PSC and PUC Commission requirements. The call center performs primary customer contact, is responsible to take high volume of customer calls, process customer requests to turn on and off water and make payment plans. The front office/bad debt processes monies to the bank, assists all walk in customers, and processes closed accounts and prepares delinquent accounts for off-site collections. The back office/billing audits high volumes of readings generated by field personnel and bills that have fallen outside specified billing time frames, processes daily orders, miscellaneous items, and ensures all new services are entered into the billing system.

· Requirements:+Call Center experience
+Will not be reading off a script

United Global Technologies

Why Work Here?

Fastest growing IT Services company, room to grow and expand

2017 – Based on our past performance with the Department of Energy (DOE), UGT was selected into the Mentor Protégé program to support Stanford National Accelerator Laboratory (SLAC) in California. 2013-2015 – UGT secured 400% growth over this 3-year period. 2012-2017 – Inc. Magazine has named UGT to its 500/5000 list of top IT service companies in the US for six straight years. 2018 – UGT has been honored as a Proven Performer in the ZeroChaos Performance Excellence Program.


Wilmington, DE