Reports to (title):
MIS Site Manager
IT/Clinical Applications Coordinator
$60,000 to $75,000 DOE
$28.85 p/hr to $36.06 p/hr
Type of Position:
POSITION PURPOSE AND SUMMARY
The Clinical Applications Coordinator is responsible for providing support on the daily interface between clinicians/Medical/Behavioral Health staff and the electronic medical records (EHR). The CAC will serve as a specialist/integrator in the implementation and ongoing support of multi-service clinical software applications used for the clinic EHR. This position will be responsible as the coordinator for deploying new portions of the electronic health record in specified clinical locations, consulting with the MIS Site Manager and clinical departments in customizing software and altering workflow processes in the daily operation of the electronic health record. The CAC also works with other application coordinators with responsibility for a broad range of activities surrounding the implementation of a comprehensive, standardized integrated health care information system. The Clinical Applications Coordinator will report directly to the Site Manager.
ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES
· Responsible for the implementation and support of multi-service software packages that automate the capture of clinical encounter information and its subsequent retrieval.
· The CAC manages the customization of the site parameters and addresses integration issues with other software packages.
· Assists in the implementation of new software products obtained by the facility that cover these functions
· Analyzes and evaluates processes related to information flow.
· Serves as liaison between IT, Program Managers, Medical Director, and CEO concerning these processes.
· Acquires a comprehensive knowledge of the software involved to determine what are procedural issues versus system/application deficiencies
· Provides training to clinical staff on current software applications and new features, and insures training is scheduled for new users and assists staff in the efficient use of the current software.
· Emphasizes timeliness, accuracy, security and the importance of these functions on every other clinical application.
· Promotes an awareness of the importance of data validity and data security
· Coordinates efforts to correct deficiencies and errors that occur in the electronic record.
· Works with IT staff to implement integrated packages, resolve conflicts, provide secondary support on related software modules, and insure smooth operations in areas where package scope overlaps or is integrated with other services’ functions.
· Will work with other departments in the successful submission of all reporting requirements such as Government Performance and Results Act (GPRA), Uniform Data System (UDS) reporting and any other contract reporting requirements.
· Works with programmers in local testing of software, identifying software problems and requesting enhancements.
· Coordinates resources with contractors, IHS and other identified vendors.
· Logs all problems, referring those requiring a higher level of technical support to the appropriate person or team.
· Promotes an atmosphere that encourages enthusiasm and user participation in clinical computing.
· Creates a positive environment for reporting application and/or system deficiencies and suggestions for system improvements and enhanced functionality.
· Assist with the maintenance and implementation of the RPMS EHR system.
· Develops and implements configuration management plans for each specific program as required. Coordinate with appropriate parties all audits of the EHR.
· Performs other work related duties as assigned.
· Attends staff meetings and departmental and agency events as required by the Site Manager.
· Keeps Site Manager well informed regarding activities, pending issues, and potential problems.
· Adheres to agency policies and procedures and promotes the goals of UAII in a manner that embodies the agency’s philosophy.
· Other duties as assigned or required to fulfill the purpose of the position.
MINIMUM MANDATORY QUALIFICATIONS
Experience & Qualifications:
· Minimum of two years’ experience in a health care setting with direct patient care (clinical, nursing, or allied health) and;
· Two years’ experience in clinical applications support in the healthcare industry
· Bachelor’s degree from an accredited college or university.
· Maintain a current insurable California driver’s license, if required.
Patient Care and Customer Service:
· Maintain strict confidentiality of client and personal information adhering to HIPAA, professional codes of conduct, State of CA regulations, Privacy Act, and UAII policies and procedures
· Demonstrable ability to communicate effectively and professionally both verbally and in writing
· Proficient in English
· Communicate and deal effectively with people in a professional and courteous manner
· Advanced computer skills including knowledge of software applications such as MS Word, EXCEL, PowerPoint, ACCESS, and be knowledgeable in the use of the Internet and email systems.
· Knowledge of applying Information Technology concepts, principles, methods, and practices to manage and troubleshoot clinic applications programs to support the electronic health record.
· Knowledge of quality assurance and/or performance improvement concepts and operating principles as they relate to an IHS and/or Urban Indian medical facility, and considerable skill in applying this knowledge with specific emphasis upon an Electronic Health Record.
· Skill in analyzing and resolving complex quality assurance problems and applying new developments and techniques to coordinate, implement, and convert hard copy medical records to an automated EHR.
· Ability to apply analytical skills and computer applications necessary to manipulate information from numerous and complex databases.
· Ability to organize and prioritize tasks and to meet deadlines.
· Extensive knowledge of a broad range of patient care activities, working knowledge of the medical clinic environment and how the different services and functions interact.
· Ability to work under minimal supervision while meeting all requirements of the position.
· Knowledge of Resource Patient Management System (RPMS) preferred.
· Knowledge and ability to operate computers and Microsoft Office package, (database, word processing and spreadsheet software)
POSITIONS QUALIFICATION PREFERENCES
· Knowledge of Indian Self-Determination and Education Assistance Act (Public Law 93-638)
· Experience working with the American Indian community, particularly urban American Indian children and families
· LCSW preferred
The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee is required to frequently stand, walk, sit, bend, twist, talk and hear. There are prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.
There are a number of deadlines associated with this position. The employee must also multi-task and interact with a wider variety of people on various and, at times, complicated issues.
In the performance of their respective tasks and duties all employees of United American Involvement, Inc. (UAII) are expected to conform to the following:
· Uphold all principles of confidentiality and patient care to the fullest extent.
· Adhere to all professional and ethical behavior standards of the healthcare and social services industry.
· Interact in an honest, trustworthy and dependable manner with clients, employees, and vendors.
· Possess cultural awareness and sensitivity.
· Meet or exceed the performance standards as set by your supervisor.
· Work independently and as a team member; consistently demonstrates professionalism, courtesy, efficiency, excellent internal and external customer service, high ethical standards and behavior that contribute to harmonious relationships.
· Maintain a current insurable California driver’s license, if required.
UAII has implemented an Indian Preference in Employment Policy. Pursuant to this Policy, applicants who meet the minimum qualifications for this position and who are enrolled members of a federally recognized Tribe will be given primary preference in hiring and employment for this position.
All employees must maintain a current (annual) negative/inactive tuberculosis test/x-ray results on file, have a negative result on a pre-employment drug test, consent to and pass a character investigation as prescribed in P.L. 101-630, section 408 and uphold all principles of confidentiality and patient/client care to the fullest extent. This position has access to sensitive information and a breach of these principles will be grounds for immediate termination.
Disclaimer: The information on this position description has been designed to indicate the general nature and level of work performance by employees in this position. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. Employees will be asked to perform other duties as needed.