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Dispatcher

United Ambulance Hayward, CA
  • Posted: over a month ago
  • $15 to $18 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Dental

The Dispatcher works under the general supervision of the Dispatch Lead and is responsible for evaluating all transport requests and deploying the most appropriate resource(s). Our Dispatchers and Call Takers are also responsible for answering the Communications Center multi-phone line system, responding to all referrals/requests and inputting call information into our computer aided dispatch (CAD) system.

Essential Duties/Responsibilities/Qualities for a Dispatcher:

· Demonstrate exceptional customer service skills with both internal and external customers

· Maintain a calm and professional demeanor

· Promptly answer, evaluate and prioritize incoming requests for service

· Communicate effectively with all callers and co-workers in a fast-paced environment

· Demonstrate familiarity with Company service areas and medical facilities

· Possess exceptional knowledge of service area geography, roadways and traffic patterns

· Demonstrate compliance with all Company and customer policies and procedures as they pertain to the coordination of patient care/transport

· Must possess the ability to efficiently multi-task and work independently as well as within a team

· Demonstrate the ability to professionally “control” difficult interactions and effectively direct the flow of the conversation

· Operate a computer terminal and demonstrate proficiency with word processing, e-mail, and other intricate software programs

· Operate multi-line phone system as well as radio communication equipment

· The ability to remain extremely focused in a sometimes difficult and sensory overload environment

· Perform other duties as assigned by manager or leadership team

Minimum Qualifications:

· High school diploma or equivalent

· One-year ambulance dispatching experience

· One year of direct customer service experience

· One year of multi-line telephone experience

· Demonstrated ability to communicate clearly and professionally both verbally and in writing

· Proficient in the Microsoft Office

· Ability to accurately take incoming requests while simultaneously documenting the information electronically

· Ability to sit for an extended period of time

· Ability to type a minimum of fifty (50) words per minute

· PM and weekend shifts will be mandatory

Required Qualifications:

· Previous work experience as an Ambulance or EMS dispatcher

· BLS for Healthcare Providers (CPR)

· First Aid

· California Drivers License

United Ambulance

Why Work Here?

Rapidly growing Company with incredible growth trajectory for our team members!!!!

United Ambulance is a rapidly growing BLS inter-facility ambulance Company! We provide exceptional service for our transportation clients. We also provide medical coverage to multiple large-scale venues in Santa Clara County. We have undergone a tremendous transformation over the past year! We have changed the way that we do business! We are working diligently to make United a great place to work! Come join our team and be a part of something exciting!

Address

3530 Breakwater Court, Hayward, CA 94545
Hayward, CA
USA

Website

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