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PC / Printer Field Technician

Unisys Washington, DC
  • Posted: September 01, 2019
  • Full-Time

Secure your tomorrow with Unisys: A great place to learn and grow your career! At Unisys, every associate makes a difference. Here, you have the opportunity to learn new skills, apply your expertise, explore local and global challenges, and solve complex technology issues with creative solutions and diverse teams. You are part of a team that drives change and delivers results on a daily basis. Our success is a direct result of our people.
Key Responsibilities

  • Respond to technical service requests in the area to install and service Dell PCs, Lexmark printers and PC peripherals and/or electronic equipment
  • Takes service calls and performs incident specific activities such as replaceable unit swapping, image loading, and unit testing as directed by Help Desk, Service Desk or script
  • May perform routine installs, moves, adds and changes as part of a directed team, including:
  • Whole unit replacement
  • Printer repairs
  • Load software with a script
  • Performs scripted image loading, unit diagnostics and replaceable unit swapping
  • Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
  • Performs preventative maintenance activities on certain products as directed
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Insures customer satisfaction throughout
Technical and Behavioral Skills
  • High school diploma or GED required
  • Background investigation and drug screen required
  • General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
  • Ability to troubleshoot and repair software and hardware issues to include PCs, printers and PC peripherals and/or electronic equipment
  • Must have valid driver's license and reliable vehicle with appropriate insurance
  • CompTIA A+ certification
  • Specific additional vendor or manufacturers' certifications as required, i.e. EMC, Dell, Lexmark, Cisco, Microsoft, CompTIA Network+
  • Basic mechanical skills and understanding of electro static discharge (ESD) procedures
  • Ability to resolve basic / non-complex problems as directed
  • Excellent communication skills required
  • Client and/or governmental clearance may be required
  • Must be available for after-hours on-call rotation
.
  • Posted Yesterday
  • Full time
  • REQ508137

Unisys

Address

Washington, DC
20044 USA

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