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Outbound Call Center Representative

Undisclosed New Orleans, LA
  • Posted: 15 days ago
  • $18 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are looking for an Outbound Call Center Representative to help us empower people to improve healthcare right in our own neighborhoods: we give patients direct access to healthcare professionals, and we give our responders the opportunity to provide care in their communities. We are a non-transport service and provide only on-scene care.

This localized approach also allows us to help our friends and neighbors with non-life-threatening conditions, connecting them with healthcare options for lasting care within their communities.

What You'll Do

  • Contact patients and families referred by our insurance and hospital partnerships to join our programs
  • Schedule enrollment visits and add new patients to the electronic medical system, scheduling platform, and other databases
  • Coordinate services and ensure completion of all necessary paperwork
  • Quickly exercise a high degree of good judgment and independence
  • Maintain a helpful and calm composure in simple or difficult situations alike, while always providing first-rate support
  • Recognize patterns and properly categorize support issues
  • Complete projects and tasks as needed

Hours

  • Ability to accommodate holidays and the schedule below:
    • Friday - Monday from 9:00 am to 5:30 pm

What You'll Need

  • One year minimum of direct work experience in a sales or customer-facing role via written and verbal communication (experience in a call center highly preferred)
  • Impeccable oral/written communication and interpersonal skills
  • Strong service-oriented mindset with an emphasis on empathy
  • Uplifting attitude and dedication to work through dynamic situations
  • Comfortable and experienced with software technology, including Microsoft Suite
  • High attention to detail and strong execution skills
  • Must be comfortable with ambiguity, and able to work well without close supervision
  • Ability to use a standard-issue keyboard, mouse, wired phone, and screen for extended periods

Undisclosed

Why Work Here?

Address

1000 S Jefferson Davis Pkwy. New Orleans, LA 70125
New Orleans, LA
USA

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