Level 1 Technical Support Analyst
Unbridled Information Technologies Louisville, KY
- Posted: over a month ago
We are looking for a Technical Support Specialist to assist internal users with business applications, POS, hardware, and software system problems. To be successful in this role you must have excellent analytical and problem-solving skills and superior interpersonal skills that will allow you to communicate with users and solve technical related problems quickly and efficiently.
- Respond to internal business users’ queries in a timely and accurate manner.
- Provide technical support to Tier 1 front-line calls, tickets, and alerts while ensuring superb customer service
- Handle Tier 1 inbound calls
- Basic understanding of system software and hardware
- Basic understanding of operational procedures
- Escalate problem tickets within department guidelines when unable to resolve
- Basic understanding of ticketing system to open / close tickets
- Assist with Alerts and Self- Service Incidents
- Follow up on dispatched tickets
- Some College preferred or equivalent experience
- Preferred A+, CCNA, or Net + Certifications
- Preferred technical support experience or similar customer support role
- Excellent communication and problem-solving skills
- Ability to troubleshoot and prioritize tasks
- Multi-tasking abilities
- Basic understanding of computer concepts (PC fundamentals, Operating systems)
- Ability to type 30 words per minute
Job Type: Full-time
In response to COVID-19 this is a remote, work from home position.