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Level 1 Technical Support Analyst

Unbridled Information Technologies Louisville, KY

  • Posted: over a month ago
  • Temporary
Job Description

OVERVIEW

We are looking for a Technical Support Specialist to assist internal users with business applications, POS, hardware, and software system problems. To be successful in this role you must have excellent analytical and problem-solving skills and superior interpersonal skills that will allow you to communicate with users and solve technical related problems quickly and efficiently.

RESPONSIBILITIES

  • Respond to internal business users’ queries in a timely and accurate manner.
  • Provide technical support to Tier 1 front-line calls, tickets, and alerts while ensuring superb customer service
  • Handle Tier 1 inbound calls
  • Basic understanding of system software and hardware
  • Basic understanding of operational procedures
  • Escalate problem tickets within department guidelines when unable to resolve
  • Basic understanding of ticketing system to open / close tickets
  • Assist with Alerts and Self- Service Incidents
  • Follow up on dispatched tickets

 

REQUIREMENTS

Education:

  • Some College preferred or equivalent experience
  • Preferred A+, CCNA, or Net + Certifications

Experience:

  • Preferred technical support experience or similar customer support role
  • Excellent communication and problem-solving skills
  • Ability to troubleshoot and prioritize tasks
  • Multi-tasking abilities
  • Basic understanding of computer concepts (PC fundamentals, Operating systems)
  • Ability to type 30 words per minute

 

Job Type: Full-time

COVID-19 considerations:
In response to COVID-19 this is a remote, work from home position.

 

Unbridled Information Technologies

Address

Louisville, KY
40219 USA
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