Intern - Sponsor Support Admin Asst

This is an administrative/clerical role. Duties, will include but are not limited to processing data through our CRM software as well as printing documents, preparing and receiving mail. As time permits, this role may also assist in a sponsor advocate role by representing Unbound by phone, email, and instant messaging addressing the concerns and interest of sponsors and donors, taking care to nurture the sponsor experience when dealing with Unbound.

Who We Are

Unbound is an international nonprofit called to put the needs of the marginalized and vulnerable first. We build relationships of mutual respect and support that bridge cultural, religious, and economic divides. We invite all people of goodwill to join us.

Working side by side with people of diverse faith traditions in Africa, Asia and Latin America, we bring people together to challenge poverty in new and innovative ways.

We inspire confidence and offer opportunity and encouragement to children and families living on the margins of society. We create practical and trustworthy means for people to help others and nurture human connections that uplift us all.

Our Mission is to walk with the poor and marginalized people of the world.

Essential Duties & Responsibilities­ Other duties may be assigned:

As part of a small team, process records through Unbound CRM software. Reading digital letters, (often handwritten) to gather information

Administrative duties, including, but not limited to:

• Printing documents for mailing
• Stuffing envelopes
• Stocking printers
• Light Word processing
• Reading digitized letters on a computer monitor for extended periods of time
• Data processing
• Opening and logging mail

Members of this team are asked to limit their absences during the last week of each month and the first business day of each month. This is a temporary position with no benefits working up to 40 hours a week and the position is expected to last possibly through mid-year

Personal Characteristics

• Demonstrate diversity by recognizing the dignity of each person reflected in the structure and activities of Unbound; which include relationships of mutual respect, teamwork, and a commitment to Unbound’s core values.
• Strong organizational, communications and interpersonal skills.
• Ability to demonstrate poise, tact and diplomacy. Strong teamwork aptitude required.
• High level of interpersonal skills to handle sensitive, confidential situations and information.
• Self-motivated and goal driven.
• Professional appearance and attitude, as well as ability to work with others.

Skills, Qualifications and Experience Required

• High school diploma or general education degree (GED) required 2 to 5 years of service-oriented positions depending on level assigned.
• Excellent customer service skills and experience with proven results.
• Ability to listen to clients and resolve concerns while maintaining composure and professionalism.
• Excellent organizational skills.
• Excellent writing skills.
• Excellent attention to detail.
• Ability to multi-task (talk on phone, type on computer at the same time).
• Ability to work on a team and be a team player while having to work independently.
• Ability to understand and follow through on instructions.
• Intermediate computer skills required in a Windows environment.
• Proficiency in typing; and must be comfortable working with and learning relational database programs. (CASA)
• Comfortable with changing duties from day to day or hour to hour
• Comfortable with changing duties from day to day or hour to hour

Preferred Qualifications: Associates or Bachelor’s degree preferred. Spanish knowledge a plus.

Physical Abilities: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions:

• Required to sit, stand and walk and climb stairs.
• Use hands operate and feel objects, tools or controls.
• Reach with hands and arms.
• Required to talk and hear consistently.
• Ability to occasionally lift, carry and/or drag up to twenty-five (25) pounds if necessary.
• Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.

Work Environment: This position is full/part-time on-site.