Clinical Operations Supervisor
- Posted: over a month ago
The Clinic Operations Supervisor (COS) reports to the Practice Administrator and is responsible for ensuring successful day-to-day targeted clinical operations and delivery of clinical services. COS will be primarily responsible for overseeing the operational efficiency and quality of clinic services including supervision of medical records, referral and prior authorizations, Patient Navigator and Pathways program, and Patient Services Specialist. The COS will collaborate with the Practice Administrator to lead efforts to improve quality outcomes and clinic operations in a way that contributes to enhanced experience for staff and patients. COS will play a central role in the clinic’s goal to achieve and maintain Patient Centered Primary Care Home (PCPCH) recognition and optimizing electronic health records and other Health Information Technology. COS will lead and facilitate key process improvements in patient access measures, clinic flow and population-based quality improvement, and patient experience. The COS collaborates closely with other members of the clinical management team.
ESSENTIAL JOB RESPONSIBILITIES
Core Job Duties:
- In collaboration with the clinic supervisory team, responsible for directing, planning, organizing, supervising and coordinating services of clinical operations for population management, referral tracking and coordination
- Monitors and ensures clinical and operational performance goals are maintained. Works with Practice Administrator to optimize workflow policies and procedures.
- Responsible for ensuring an excellent patient experience and that patient complaints and grievances are addressed and resolved in a timely and responsive manner.
- Participate and provide leadership in PCPCH and ensuring effective implementation and maintenance of concepts, principles and processes
- Facilitate and support process improvement initiatives that enhance Team Based Care and PCPCH activities, and improved clinic flow.
- Develop, review and update policies, procedures, process improvement, training, and evaluation that help support efficient clinic workflows, productivity, quality improvement and customer service.
- Create, analyze and present data and reports as relevant to clinical operations.
- Responsible for ensuring compliance with rules and regulations that impact clinic operations, including participation in audits and the development and implementation of corrective action plans.
- Collaborate with Practice Administrator to develop program and organizational goals and budgets.
- Works collaboratively with clinic managers and Practice Administrator to ensure the Annual Evaluation is prepared for throughout the year and participates in the evaluation with leaders.
- Provide oversight and leadership for targeted clinical and operational projects.
- Provide direct supervision and oversight to various areas of the clinic including; Medical Assistants, Referral and PA program, Medical Records and Patient Navigator/Pathways program, including timekeeping, scheduling, KPI’s.
- Comply with organization’s internal policies and procedures, Code of Conduct, Compliance Plan, along with applicable Federal, State, and local regulations.
- Other duties as assigned.
Always demonstrate the highest performance and behavior standards. Share responsibility and expect others to be accountable.
Demonstrate a proactive approach to problem identification and solutions. Be innovative and solutions oriented, improving processes while reducing costs. Demonstrate appropriate time-management skills. Optimize the use of available resources.
Be a Team Player
Support and assist your team members. Be available to help, and learn from your team. Keep an open mind to feedback and earn trust of staff.
Keep your promises, commitments, and confidences. Be honest and straightforward dealing with all issues fairly and consistently.
Adhere to all state and federal regulations relating to your position including the Health Insurance Portability and Accountability Act (HIPAA), Fraud & Abuse and Occupational Safety and Health Administration (OSHA) laws. Abide by Company policies and procedures at all times.
- Working with a variety of personalities, maintaining a consistent and fair communication style.
- Satisfying the needs of a fast paced and challenging company.
- 2 years of supervisory experience in healthcare or medical setting.
- College degree or equivalent work experience.
- Certified Rural Health Professional preferred.
- Familiarity with quality and process improvement methodology.
- Working knowledge of federal and state regulations that impact clinic operations.
- Proficient computer skills, typing and 10-key required; ability to use MS Office Suite of programs.
- Ability to accurately and efficiently use Health Information Technology.
- Effective problem solving and ability to analyze and use data for decision making.
- Ability to embrace, manage diversity and build and maintain successful teams.
- Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication
- Strong organization skills and attention to detail required.
- Excellent verbal and written communication skills.
- Ability to handle and resolve difficult situations in a professional manner.
Typical office environment requiring standing, sitting, walking, bending, and lifting up to 25 pounds. May be exposed to patient and environment conditions such as unpleasant sights, smells and contagious diseases.
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