Our client, leading provider of swimming pool products is seeking Customer Service Representative to join their growing team! The ideal candidate for this position would have previous customer service experience within a call center environment. Join a team with a great culture, purpose, and growth opportunities financially and apply today!
Compensation: $22.00-27.00/hour, Depending on Experience
Hours: Monday to Friday, 8:00am-4:30pm, Temp to Hire
Location: Paterson, NJ
Job Description – Primary Responsibilities:
- Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
- Understands the needs of the customers and learns their buying habits and expectations in order to recommend specific products and solutions.
- Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
- Makes follow-up calls to potential and existing customers to solicit additional business.
- Handles questions and complaints in a timely and professional manner.
- Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
- Maintains neat, professional product displays, changing displays once monthly.
- Promotes monthly sales specials.
Why Work Here?We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Great company culture!